If you want a rainbow you have to put up with the rain!
If you want a rainbow you have to put up with the rain!
Member since:14.07.2007
Reviews:27
Members who trust:18
On the whole we enjoyed our short stay at this hotel and the reception staff were extreemly helpful and pleasant. We are Gold VIPHilton Honours members and we enjoy the little extras that our loyalty usually brings. We are entitled to an upgrade to an executive room and can use the facilities of an Executive Lounge if the hotel has one. Southampton does not have an executive floor but the receptionist made sure we were given several extras to compensate. She sent a bottle of wine and a small box of handmade chocolates to our room along with bathrobes and bottles of water. We were impressed! The room was quite a good size and it was clean and nicely decorated, if a little dark. We didn\'t eat dinner in the hotel so I can only comment on the breakfast. There was a wide range of hot and cold choices but the scrambled egg had run out and although we asked if some more was on its way, it never appeared. We were not late down for breakfast so this seemed like bad organisation. I then asked if there was any honey and was told they had run out, in a very off hand way. We also had to ask several times for our coffee. We felt that the staff in this area really needed some guidance in customer service. All in all, we had mixed feelings about our stay here-it was good value (£60 for a king bedded room with breakfast for two and the extra trimmings we were given) and the room was what we would expect for a standard Hilton room. The reception staff we encountered were excellent but the restaurant staff left something to be desired.
How helpful would this review be to a person making a buying decision? Rating guidelines
I often find that the staff who look after the hotel side are of a higher calibre than those who work in the restaurant, usually this is down to the catering side being run independantly as a seperate business to the actual hotel.
Bens__mummy 24.07.2007 10:51
Good review but could do with some more info to gain higher ratings. Take a look at other reviews to get an idea of the level of info that is needed to gain higher ratings. ~ Em. x
Bens__mummy 24.07.2007 10:51
Good review but could do with some more info to gain higher ratings. Take a look at other reviews to get an idea of the level of info that is needed to gain higher ratings. ~ Em. x
Amid wooded landscaped gardens, this is an ideal base for exploring England’s South Coast, ... more
with a 13-metre indoor swimming pool, health club and à la carte restaurant.Visit renowned attractions such as Winchester Cathedral and the National Motor Museum...
Information:
Price is per double room per night and may vary depending on date booked...
The Hilton Southampton is a modern, chalet style five floor hotel set in landscaped, ... more
wooded gardens, four miles from the city centre and six miles from the New Forest. The hotel's 135 guestrooms all feature satellite television with pay movies, PlaySta...
Information:
Price is per double room per night and may vary depending on date booked...
The Hilton Southampton is a modern, chalet style five floor hotel set in landscaped, ... more
wooded gardens, four miles from the city centre and six miles from the New Forest. The hotel's 135 guestrooms all feature satellite television with pay movies, PlaySta...
Information:
Price is per double room per night and may vary depending on date booked...
Jul 23rd, 2007
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