Hotel Hillview, Munnar > Reviews > Indecent Staff, Pathetic Service

Author's product rating:   

Value for Money	Terrible
Quality of Rooms	Terrible
Standard of Service	Terrible
Cleanliness	Terrible
Quality of Facilities	Terrible

Advantages:	None
Disadvantages:	Indecent staff, unacceptable behaviour, pathetic service, poor rooms with bad odour, horrible food

Recommend to potential buyers:

no

Full review

Please be precautious to speak to one of the most indecent people right as you enter. I did not initially want to write a review, but I am forced to do so because of the totally unacceptable behaviour of the front office executive / reservation manager. He shouted and used unacceptable language against me and my family.

Infact, we went with a top reference from a senior person in TCS (a TATA enterprise) while making our bookings.

Next issue regarding the pathetic service:

The same day when we checked in to the hotel, i had severe pain around my chest and seeked the hotel people for help in the late evening around 11+PM. The first time my wife called up, the attitude was very negative and simply the person in the front desk had disconnected the call. The next time, he gave us a misleading and wrong information that there are no doctors available, and there are no hospitals that work round the clock.

We were new to Munnar, and not aware of the hospitals / doctors. This awareness is a basic expectation from hotels (if they are meant to provide service).

Finally around 5 AM, the pain was unbearable, and my family helped me out of the hotel, and we drove back to the bus station, to find to our surprise that TATA GENERAL HOSPITAL works 24 hours, and doctors were indeed available. My condition was bad, and i was admitted immediately in the emergency, and hospitalized for more than a day.

When we came back to Hotel Hillview, to my unpleasant surprise, i found the Reservation Manager, wanting us to checkout immediately, when we had not seen Munnar at all. He initially admitted the fact that they provided wrong and misleading information and risking the guest's life there by. However, later when we requested that we wanted a day's stay more to look around Munnar, the behavior of the reservation manager turned unbearable.

They charged us even though we didnot stay at the hotel, and the reservation manager went to the extent of threatening us if we had to raise a complaint against the hotel.

Please, for all good sake, never try booking / reserving with the Hotel Hillview. You put yourself in the hands of indecent people coupled with pathetic service. If you require more details, please do not hesitate to contact me over mail. When time permits, I would take this matter up legally.