Disadvantages Unfriendly staff and very poor customer service
|Value for Money|
|Quality of Rooms|
|Standard of Service|
|Quality of Food & Drink|
|Quality of Facilities|
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Don't stay at the Hotel...
After travelling extensively throughout Italy and being very happy with a variety of accomodations, this is the first hotel I would NOT recommend! Here's why: The listing for this property indicates Wireless Internet for guests; a service that was important for myself and my travelling companion and it was one of the reasons we selected this property. We asked the gentleman who checked us in (owner?) and who spoke very little English about this. He assured us, "no problem, no problem with internet connection". After settling in our room, we could not find a wireless connection. I went to the reception and was now told by him we needed to plug into the telephone line. I knew this was wrong and suspected there was no internet service available, but it was too late in the day to find another hotel in the area. The next day, this man's daughter, who spoke very good English, told us the hotel had not had wireless internet service "since last year". For convenience sake, we decided to stay one more day and do without internet service. Our stay was in February and the weather was cold at night. When we returned the second night, the heat was off in our room. A trip to the reception and a request to the same genetleman for the heat to be turned on in our room was met with this response: "in about 15 minutes". Thirty minutes later, no heat. My companion who speaks good Italian went to the reception and asked about the heat. She was told: "soon". She insisted "now for the heat", and the man went to a switch panel behind a door at the reception and turned on the heat in our room. This is NOT how guests should be treated in a hotel! Finally at checkout, our bill had an extra charge for two coffees. We asked why and were told by the young woman (daughter) that these were served to us at breakfast. This hotel has a buffet breakfast, including coffee. We have stayed at dozens of hotels in Italy and Europe and have NEVER been charged for a second cup of coffee at a buffet breakfast. This extra charge was ridiculous, but was representative of the way we were treated overall at this poorly managed hotel. The only positive aspect of this place is the view of the Mediteranean Ocean. Our advice would be to skip the Hotel Eos; you can do much better in this area for the same money.
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