House Of Fraser, Department Store

Do House of Fraser actually want to sell things? On several occasions I have asked assistants this question, because it appears to me that they don’t really care if they sell things or not. Normally I am a very patient person, with high tolerance levels. I do not complain easily and generally give people the benefit of the doubt. I’ve tried to like House of Fraser, honestly I have, but it has disappointed me on too many occasions. So it gives me great pleasure to give it one star! House of Fraser is one of Britain’s largest department stores with over 50 shops. I can’t comment on all of them ... more

This department store is not in every city but if you have one you are very lucky. My nearest one has about three or four floors with cosmetics, gifts and clothes on them. I love the presentation of the tore it's very classy and when I have the money I definitely go on in an have a look. They have some good offers on here and the sales can be really good to. As soon as you walk into my nearest one there are many cosmetics counters from Clinique, Tommy Hilfiger to Christian Dior and Tommy Hilfiger. One of my favourite counters is BeneFit, I love their make up it is really different and so great ... more

House of Fraser, or Army and Navy as it was previously known, has bought business and people to Guildford for many years now. But why is it that people keep coming back? What is it about the House of Fraser experience that keeps luring them back to the store? My nearest House of Fraser has been shut for about nine months. But, after huge rennovation, it has now re-opened it's doors and it's stunning. It has marble floors, glass bannisters, chrome escalators... the list goes on - it's a nice modern building. Inside, there is a great collection of just about anything. There's clothing, homeware ... more

I went into the GlasgowHouse of Fraser this weekend after being given £100 worth of vouchers. I had been into the store on a couple of previous occassions but each time, I had the feeling that I wasn't good enough to shop there and that I didn't belong. When you start to worry that a bouncer won't admit you because you aren't wearing the right shoes or if your hair isn't combed just right, or god forbid your toddler isn't wearing clearly visible designer labels, you know it isn't going to be an enjoyable shopping experience. I decided to have a look for some shorts and t-shirt for my son since ... more

As a person who has worked in retail before, I know the general customer service procedures, even though you would agree politeness is common sense.....or so you would think. I was in a rush when I went into House of Fraser the other day...I needed a top to wear that night, and as usual I had left it until last minute, no suprise there. I was on my lunch hour from work, and because I'm not the sort of person to skip a meal, I was rushing! So I went over to the Oasis department, picked out a top I liked...rushed frantically over to the changing room to be met by two sales assistants talking ... more