Advantages None besides our free upgrade after complaining
Disadvantages Parking charges, location, grotty room etc etc
My husband travels a lot with his job and accumulates Hyatt points which we have never used. Whilst planning our trip to San Diego we decided we would try and use some of these points. Unfortunately we weren’t able to get our first choice of hotel at Mission Bay but we opted for the Hyatt Regency at La Jolla instead without doing much research first.
The building seemed very large with a lot of wasted space but we made our way to reception. The staff member we dealt with was very courteous and efficient and informed my husband that since he was a Platinum member we had been given the best available room. We were told parking was $20 a night and valet $25 a night. This expense obviously accounted for the excess number of cars parked all over the roads around the hotel trying to avoid the charge. I can’t see how you could possibly reach this hotel without a car so just put the price on the cost of the room and be upfront about it. Using the internet also costs between $15-20 a day as well but luckily the Platinum status gives us that free too.
The best thing about this Hyatt is the staff and they immediately gave him the key to another room and offered us use of the Regency club for the duration of our stay as compensation for the upset. The new room had the same dull, dirty décor with small holes in the curtains and stains on the carpet but at least it didn’t smell anywhere near as bad and the surfaces and bathroom were clean so we decided to accept it.
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