I was booked by my company to fly to Barcelona and requested BA both ways to get some extra miles on my card. I flew over with BA and it was fantastic but was in for a bit of a shock when I got to Barcelona check in for the way back.
I went to check in at the new self service web station at the airport for BA and when it did not work the lady checked my ticket and ushered my off to the Iberia check in with no explaination. It was Iberian check in that informed me that I was in fact flying with them and checked me in. They were very helpful and gave me my requested seat and gate so so far so good.
After we had done some shopping we went to the gate and give them full credit both the flight and boarding was on time, then it went belly up.
On board the flight my wife noticed a menu card with prices on before we had taken off but I thought no more of it because being Spain I thought the plane had been previously used for a charter flight and the menu had been left but no!!!!!
We had my daughter with us and luckily had bought some drink at the airport. The trolly did not get to us until we had started the decent to London Heathrow and you couldn`t even get a glass of water without paying for it. I was really annoyed because like I said to them if I wanted to pay for a seat only I would have flown easy jet. Even BA with the catering strike had given us meal vouchers because that is one of the perks that you pay for to go scheduled.
When we were on the ground I was waiting for 30 minutes by the carousel for my luggage and it was not only when I gave up and went over to the desk that I was told it was waiting totally unattended on a trolly and had come in on the previous flight. GOOD SECURITY!!!!!!!!
I tried complaining to the customer services there who gave me a telephone no and they just refered me back to the travel agent.
The moral of this story is just be careful and when booking flights always make sure who the carrier will be and ....take a picnic with you.
PS Barcelona is one of the most beautiful cities in the world.
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Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: very good route network in Spain and South America, sometimes good deals Disadvantages: the rest, no free food, frequent delays, unfriendly staff
LarsS 12.01.2006 (12.01.2006)
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Advantages: Good food, reliable, new planes, helpful staff, online booking. Disadvantages: Some delays sometimes experienced and some staff can be a little rude.
danieletheridge 18.12.2000 (28.04.2001)
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