We booked the London Euston Ibis for a one night stay at the end of May. We had previously stayed at many Ibis hotels in several countries on mainland Europe and had always been delighted with our experiences.
However, our first stay in a UK Ibis was a different experience altogether.
The hotel itself and our room could not be faulted.
However, where this hotel fails miserably is in its standards of service and its catering arrangements. Despite being told over the telephone that restaurant service was available until midnight, this was in fact 2230 which scuppered our eating plans for the Saturday night. There was a large wall mounted bar food menu that promised an adequate meal 24 hours a day. However, when we went to order, we were told that the wall menu was no longer in operation and had been replaced by a significantly reduced menu that was on the bar.
The staff attitude through all of this was best described as "unhelpful!" As for breakfast the following morning, we encountered some of the most chaotic organisation imaginable. Nobody was clear as to where to sit, how to access drinks or what the general procedure was. As for the breakfast itself, the promised continental choice of a selection of cold meats and cheeses was limited to one pre packed portion of English Cheddar! The "English" breakfast option was an undescribable egg-like concoction and a platter of extremely greasy and foul tasting sausages!
Sorry London Euston Ibis but you were a huge disappointment and in our experience, you do no favours to the Ibis brand overall.
More details
Quality of Facilities
Poor
Family Friendly
Average
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