Inkaterra Pueblo Hotel, Machu Picchu

.../> So what made the Inkaterra Machu Picchu Hotel - formerly and still alternatively known as the Pueblo - different? The welcome? The rooms? The setting? The facilities? The cuisine? The service? The ethos? In a word, yes.


* The welcome….

….does not wait for your arrival at reception. As you alight from the train at Aguas Calientes station you are greeted on the platform by an Inkaterra representative, who ...
...organic crop grown on the Inkaterra estate and flavoured with their own limes; we later found that a jug of this refreshing nectar is kept topped up at all times in reception for guests to help themselves. Bowls of fruit are also around on the same basis.

Any questions you may have, not just about the hotel and its many services, but also about sight-seeing in the area, are answered at the same time, courteously and in fluent English. ... more

"I don't care what we're paying; it's worth it."

This is not a sentiment often voiced in our value-conscious family, but as we sat sated by dinner at our window table overlooking the Urubamba gorge, I found myself not only unsurprised to hear my wife saying it, but nodding in agreement too. Admittedly, we may have been influenced by the complimentary Pisco Sour cocktails and the excellent Chilean wine with which we had washed down our delicious meal, but we have drunk well at many other hotels without reaching the same conclusion.

So what made the Inkaterra Machu Picchu Hotel - formerly and still alternatively known as the Pueblo - different? The welcome? The rooms? The setting? The facilities? The cuisine? The service? The ethos? In a word, yes.

* The welcome….

….does not wait for your arrival at reception. As you alight from the train at Aguas Calientes station you are greeted on the platform by an Inkaterra representative, who will arrange for your luggage to be taken directly from there to your room. If you want to go straight up to Machu Picchu to visit the Inca relics, he will show you where to find the bus. If you'd rather check in at the hotel first, he will guide you there - it is only a couple of minutes' walk - sit you down on a sofa in the café by the entrance, and complete the registration formalities with you over a complimentary beverage. We chose the iced tea which is made from the organic crop grown on the Inkaterra estate and flavoured with their own limes; we later found that a jug of this refreshing nectar is kept topped up at all times in reception for guests to help themselves. Bowls of fruit are also around on the same basis.

Any questions you may have, not just about the hotel and its many services, but also about sight-seeing in the area, are answered at the same time, courteously and in fluent English. You are then shown to your….

* Room….

….the standard of which, depending on what you have booked, may range from the comfortable all the way up to the palatial. The top-of-range villas are sumptuously appointed, multi-roomed and self-contained with their own private courtyards and plunge pools. Being cheapskates, my wife and I had opted simply for the bottom-of-the-range Superior (yes, even the Pueblo can stoop to euphemisms), but with over three hundred square feet plus balcony at our disposal, this was hardly cramped. The rooms are contained in "casitas" (cottages), each individual in design and none with more than five rooms. The layout ensures that no balcony directly faces or overlooks another.

The interior was furnished in an uncluttered but cosy colonial style: wooden beams and wardrobe, an open fireplace, large beds with wrought-iron heads, thick woven alpaca blankets and coverlets. The bathroom was clean and well-lit with modern fittings, separate toilet and shower, and ample supplies of the hotel's own environmentally-friendly toiletries. Wraps and robes were laid out ready for us, plus umbrellas and "recycled material" slippers to cover all eventualities, and there were two comfy chairs. It was by no means the most luxurious room we've ever stayed in, but it suited the style of the place, and had charm.

We took the chairs out onto the admittedly narrow balcony and surveyed the….

* Setting *

The Pueblo is set in the midst of cloud forest. On the journey over from Cusco you cross the Andean watershed, and the Urubamba is a tributary of the Amazon. The water that splashes among the rocks below the restaurant terrace will, many weeks and thousands of miles later, find its way through the jungle out to the Atlantic. Even at this altitude, over two thousand metres above sea level, the vegetation is dense and exuberant. One has to peer through the dark foliage and scarlet blossom of the tall pisonay trees and the creepers that hang from them to catch glimpses of the forest clinging to the precipitous mountains all around. Nearer at hand, hummingbirds do their humming amid the many-hued Angel's Trumpets of the brugmansias and there is a constant chorus of birdsong. Cobaea scandens (so my wife tells me; an attractive vine with bell-shaped flowers, anyway) wanders over everything.

The Pueblo's grounds are separated from Aguas Calientes by a rivulet that tumbles down a steep gulley to join the Urubamba, and the village is neither visible nor audible from most parts of the hotel; you occasionally hear a train rumble through the gorge below, but that is all. The hotel's twenty-four casitas (containing eighty-six rooms in all) are spread around a private estate of over 5 hectares (12½ acres), so they do not exactly jostle with each other for space. Mostly you can only spot the other casitas by their terracotta tiled roofs, just visible above the surrounding greenery, and the peace of the surroundings is not disturbed by the hotel's various….

* Facilities….

….which include a Yoga Centre and Unu Spa (exotic sauna, with reflexology, aromatherapy, exfoliation, various massage options and Andean Hot Stone treatment all thrown in). I have to admit that this stuff doesn't much appeal to me and I wasn't tempted to try it. My wife might have been tempted under other circumstances, but we were short of time with Machu Picchu to visit, and she didn't even use the swimming-pool, which is almost unheard-of for her. Part of the reason for this was that it looked remarkably unappealing, the water (which comes straight off the mountains) being cold and cloudily greenish, with leaves floating on the surface. With the adjacent pool bar unmanned when we passed by at lunchtime, this seemed an uncharacteristically neglected corner, and a blot on the hotel's otherwise well-maintained and excellently-run amenities.

Much more animated was the Nature Centre, which has a library of local wildlife information and which organises excursions, as well as nature trails within the hotel grounds, of which more below. Free internet access is available on several terminals in the café, billed as "high speed", though it was exasperatingly slow when I logged on. Bookshelves line one wall of the guest lounge, which has snug corners lit by candles and an open fire to create a relaxing atmosphere, in contrast to the lively bar next door. Apart from the casual café, there is an only slightly more formal dining-room, which is the best place to take the meals that are included in the Pueblo's all-inclusive tariff. Talking of which….

* The cuisine….

….is either international with a Peruvian flavour, or vice versa, depending on which way you interpret it. Whichever way you interpret it, it's great: imaginative, well-cooked, copious and tasty. Wherever possible, ingredients are fresh, organic and locally sourced, often from the hotel's own estate.

For starters, I had the smoked Andean trout with avocado salad, beans and citrus salsa, while my wife had a green organic salad with avocado and passion fruit vinaigrette. We'd seen the ripe avocados growing in the gardens and weren't going to miss them.
For mains, we both passed up the alpaca dishes (the animals are too endearing) and chose chicken, one version served with potato tart and mushroom sauce, the other with a creole sauce and chick-pea concoction. Both offered well-contrived combinations of flavours, though if you wanted to be picky you might have found the accompaniments a touch on the heavy side, lacking in green levity. In any case, we were now so full that we waved aside the dessert selection and settled for platters of fresh fruit (see pic below). There are also vegetarian options for both starters and mains, and more than one in each case to prove that this is more than mere tokenism.

Breakfast comes from an ample buffet, supplemented by cooked fare on request. This looked good, but the buffet was more than enough for our early-morning appetites. Breakfast also gave us a good example of the hotel's approach to….

* Service….

….when we rashly asked to be seated out on the terrace to enjoy the view of the river gorge. The waiters willingly prepared a table for us outside, whilst discreetly counselling us that it might prove to be too cold at that hour. It was, and there were biting insects about too, so that within a few minutes we were asking to move back in again. There were no raised eyebrows or sardonic "told you so" expressions, just ready compliance as an alternative window-side table was quickly found for us. Biting insects, incidentally, are one of the drawbacks of the cloud forest location, and though various repellent lotions are provided in the rooms, none of them seems to be fully effective.

Service around the hotel was generally of the highest order, with everything attended to quickly, efficiently and with a smile. At the same time, it was neither assertive nor servile; no one seemed to linger in the hope of being tipped. When the time came to leave, our luggage had found its way back from our room to the station platform, where it was waiting in the care of a porter beside the door to our carriage. Superb service is obviously part of the....

* Ethos….

of the place, the other main element being environmentalism. In these days when everyone is jumping on the eco-tourism bandwagon, it is always hard to tell whether professed environmentalism is genuine or mere lip-service. Even when it is no more than lip-service, however, at least the values are proselytised, and Inkaterra shows many signs of going well beyond lip-service. The Inkaterra organisation owns six hotels in Peru, of which two (the Pueblo and another in the Amazon basin) are run in association with an ecological NGO called ITA that promulgates conservation and biodiversity. The hotel prides itself on being carbon-neutral in its energy usage, grows its own organic produce and treats its estate as a nature reserve.

The nature walks tend to confirm this, as well as being fascinating in their own right. There are, for example, over 500 species of birds found there, including over 70 types of hummingbird - wonderful iridescent creatures in every shade of the rainbow that flit among the fragrant flowers. Talking of which, there are 373 different varieties of orchid in the gardens, or if you prefer something less showy, 88 different ferns. And so on. We took an expertly guided walk of well over an hour's duration (for which there is no extra charge), discovering new - to us - flora and fauna with every step. Not to mention the pre-Inca inscriptions found on the rocks along the trail.

* Price and value….

….are not, of course, the same thing. Wilde defined a cynic as someone who knows the price of everything and the value of nothing, in which case I am not the cynic I thought I was, since I know the value of a stay at the Pueblo, but not the price I paid for it. A debate about this was the cue for the quotation from my wife with which I opened this review; our complicated itinerary having been booked through a tour operator with various options being juggled, we somehow never quite pinned down this element of the overall total. Looking back over the numbers, I think that we must have secured a hefty discount on the rack rate, which starts at US$569 per night for a couple on a dinner, bed and breakfast basis (the only basis available; the Pueblo doesn't do room only). Indeed, the basis went beyond dinner, bed and breakfast; the only extra charged for was the wine with our meal. Even so, I certainly hope we got a hefty discount, because that's way beyond what I would normally contemplate paying for a night at a hotel. Just as well I didn't realise in advance, perhaps, or I might have vetoed it and missed a great experience.

However, believe it or not, the Pueblo is less expensive than the prestigious Machu Picchu Sanctuary Lodge located up by the Inca monument itself, which did not look nearly so appealing. Neither did other, albeit cheaper, options in the area.

Anyway, the Pueblo is one of the best, and most sympathetically run, hotels I've ever stayed in. Despite the drawbacks of aggressive insects and the murky swimming pool, staying there was most stimulating and enjoyable, and worth whatever we paid.

© torr 2008

Hotel visited October 2007.

Note about names: As you may have gathered, Inkaterra is the name of the hotel group, and they have officially changed the Pueblo's name to the Inkaterra Machu Picchu, which is too much of a mouthful to keep repeating through the review. To refer to it as the Machu Picchu runs the risk of confusion with the historic site itself, so I've opted to refer to it as the Pueblo, by which name it is still known locally as well as in many guidebooks and hotel-booking websites. In case that's not enough confusion for you, the Urubamba River is known as the Vilcanota where it flows past Machu Picchu (and the Wilcamayu elsewhere in the sacred valley), but it's the Urubamba for most of its length and for that reason here too.

A review of Machu Picchu as a tourist attraction/ancient monument may be found at:
http://travel.ciao.co.uk/Machu_Picchu_Peru__Review_5734092

A review of a good place to stay in Cusco may be found at:
http://travel.ciao.co.uk/Casa_San_Blas_Cusco__Review_5749890 

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