When you book a last minute holiday, you don't usually have all that much say in the tour operator you choose. You tend to just pick one that gives you the best price, and the resort and dates you require.
So having seen quite a lot of adverse publicity surrounding JMC, we were a little weary of them when we booked our last minute deal last November.
My daughter and I went to Tenerife for one week, the flight was good, meal fine, well as fine as aircraft food is, the transfers to the hotel pleasant enough, with nice coaches, and the hotel itself, was just as described in the brochure.
So, all was well with the holiday, we had no problems in the resort, and a good time was had by the both of us, the only disappointment being that I didn't pull, and she did !!
We were collected from the hotel at the allotted time. It was quite late as it was a night flight, but when we boarded the bus, and it was on its way to the airport, the rep told us there was a delay on the flight. She went on to inform us that International Air rules state that we must be checked in at the normal time, and ready to fly whenever necessary. No other company before had ever given the reason for taking us to the airport when delays were known about, and although disappointed, it was at least nice to know the reasoning behind it at last.
When we checked in, we were immediately issued with meal and drinks vouchers by the JMC staff. This was also a first for me. We were told there was a problem at Gatwick airport, and our plane hadn't taken off from there yet, so we would be delayed at least 4 hours, but at least they were honest and sympathetic.
We settled down for some sleep and about an hour or so later, was awakened by an announcement informing us they would be shipping us out to a hotel, where we would stay the night.
We stayed at a 5* Hotel and were issued with drinks, toothbrushes, toothpaste etc, and the next day we were fed a wonderful lunch with drinks and were also allowed a 3 min phone call back home, all on JMC.
The JMC staff stayed with us the whole time from checking in, to boarding the plane when it finally took off after a 13 hour delay. They didn't just dump us off the coaches and leave us to fend for ourselves even for a minute.
On arrival back at Gatwick, insurance claim letters were waiting for us, and I just would like to add, that this delay was caused by a minor plane shunt, closing Gatwick for a short time, and therefore completely out of JMC's control.
In this day where we are often given shoddy service, for once, my faith in a big company, who had been the subject of a lot of bad publicity and was trying hard to make things work, was restored. Well done JMC.
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I recently read a Which? magazine which rated JMC as one of the worst for complaints - its good to know they are not all bad. I have had a nightmare with Airtours in the past, I now favour First Choice, who I will be going to Crete with next month :-) Good opinion. Oh & by the way in response to your comment left...nope, sorry can't help - I seem to pick the toads myself! ;-)
w1ldrover 05.03.2001 17:05
another well written op from the heart Julie ... keep up the good work
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Mar 5th, 2001
very helpful by (100%):
