We booked our villa in Calpe, Spain last year. On arrival the keys to the villa had been left unattended in a plantpot. All our holiday money was subsequently stolen. James villas did not provide a safe, they told us that they could not determine what individual villa owners put into each villa. Surely if they rent them out to us, then they have some responsibility for our personal security. Needless to say they took no responsibility for these events when we contacted them after we arrived home. The customer service was non existent. Anyone could have copied or stolen the keys, (only one set was available for us)and we spent the rest of the week afraid to go out, and even more afraid to stay in, fearing that someone would try to enter the property again.
For your own safety, do not book with this company.
More details
Where did you book
Other
How often have you booked through them
Once before
How good were the guides?
Average
How satisfied were you with the Hotel/Appartement
Very disappointed
Quality of the tour in general
Average
How well does it cater for children
Very badly
Customer Service
Very unhelpful
How well does it cater for the disabled
Very Badly
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