Advantages: Very efficient, very courteous Disadvantages: None
Constant traveling has permitted me to sample different airlines. So far, JapanAirline (JAL) has been my favourite. I have flown with JAL to Narita, Sydney, New York and San Francisco numerous times, and they have never disappointed me once.
The ground crew are extremely efficient and courteous. On one of our frequent trips in and out of Australia, we always have to fly to Sydney because its the main hub for JAL. Our baggage would have been checked all the way to Narita in Japan and in Sydney, there is always a special queue for passengers without check-in baggages. This allowed us to obtain our boarding passes very quickly. On one occasion, they gave us seats in the economy plus section and I must say, it was the best flight I ever had. The seats were like business class seats, we actually had to stand up to take a step in order to ...
Advantages: Very Polite air crew and ground crew Disadvantages: Smoking stench, poor food, small seats, no personal TV, bad food
Maybe I just got lucky and got the worst aircraft that JAL own or maybe I'm just so used to really GOOD Airlines (such as SIA, Thai and Cathy) that I found JAL to be horrific...and horrific is being nice...so lets get on with the details...
My flight was a 6pm flight from Bangkok to Narita Economy class; it's a 6-hour flight.
First the seats, small, very very small, with leg room that an 8-year-old child would find tight. I am not overly tall but I could not put my feet on the floor in front of me if I tried to sit straight in my seat, My knees had to be jammed into the seat in front higher than my own seat, if I sat slightly sideways i could squeeze my feet onto the floor, just. Foot rests, no idea couldn't reach the floor to find out.
And so we took off...and then it got really bad...the smoking started. I swear every person ...
Advantages: Very friendly staff, good seat, very clean Disadvantages: Food might not be for fussy eaters, lack of seat storage
What a shocking title, sorry about that.
Recently I was looking for some flights to head off to Japan to treat my girlfriend and decided to spend some airline miles to get there. The best availability for us was to fly with JAL and using miles allowed us to fly in business class for practically free, otherwise we'd have been sitting in the back. So my review is based purely on the experience of JAL in business class.
Booking
Well I booked our flights on the telephone with American Airlines, so can't say much about the booking process direct with the airline themselves.
I did however call JAL as I was unable to view my booking on their site (different booking system to AA) and the very helpful staff were able to provide me with a booking reference and some guidance for the website so that I could pick seats in advance ...
