I am from Edinburgh. Recently, I took a trip to Birmingham to visit a college to which I have applied. I went with my partner and we decided to make a weekend of it.
We chose to go to KFC for some lunch on one of the days. My experience of KFC in the past had been reasonably good - the ... Read review
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Advantages: Good food, fair prices, Pepsi - not Coke! Disadvantages: Very bad service
I am from Edinburgh. Recently, I took a trip to Birmingham to visit a college to which I have applied. I went with my partner and we decided to make a weekend of it.
We chose to go to KFC for some lunch on one of the days. My experience of KFC in the past had been reasonably good - the service being much the same as in any fast food outlet, but the food being far superior.
At this particular KFC Outlet (near the main ... ...think twice before returning to KFC. The food was good never the less.
I may have a Scottish accent, but it is by no means broad, and I had had no problems with folk in Birmingham understanding me.. until then. I had to say my order three times, and the server still got it wrong. Not once was there a "Sorry, what was that..?" it was simply "Eh...?". Whilst I appreciate I am from a different part of the country, ... more
I am from Edinburgh. Recently, I took a trip to Birmingham to visit a college to which I have applied. I went with my partner and we decided to make a weekend of it.
We chose to go to KFC for some lunch on one of the days. My experience of KFC in the past had been reasonably good - the service being much the same as in any fast food outlet, but the food being far superior.
At this particular KFC Outlet (near the main station). I received service which was so poor, I would think twice before returning to KFC. The food was good never the less.
I may have a Scottish accent, but it is by no means broad, and I had had no problems with folk in Birmingham understanding me.. until then. I had to say my order three times, and the server still got it wrong. Not once was there a "Sorry, what was that..?" it was simply "Eh...?". Whilst I appreciate I am from a different part of the country, it is no excuse to treat me like filth. Which is what I felt like in there.
The food was good, but the service was appauling. I filled in a Customer Comment card, but never heard anything back. Working at a well known retail chain, who take care of customers, it just infuriates me when I recieve service like this.
KFC - You shouldn't employ staff who don't do a good job.
