KLM Royal Dutch Airlines > Reviews > HANG ON TO YOUR LUGGAGE!

Author's product rating:   

Food Quality
Customer Service
Punctuality
Space
Value for Money

Advantages:	NONE
Disadvantages:	POOR SERVICE, ATTIDUDE, LUGGAGE HANDLING, VALUE FOR MONEY

Recommend to potential buyers:

no

Full review

HAVING TRAVELLED EXTENSIVELY WORLD WIDE WITH VARIOS AIRLINES I WAS UNFORTUNATE ENOUGH TO FLY WITH KLM ON ONE OCCASSION ... I NEVER WILL AGAIN!!
FIRST OF ALL, AS I HAD TO CONECT AT SCHIPOL ... KLM-KLM ... AND THE FIRST PLANE WAS SLIGHTLY DELAYED, THE (NONE TOO FRIENDLY) STAFF TOOK IT UPON THEMSELVES TO GIVE MY SEAT ON THE CONNECTING FLIGHT TO A STANDBY PASSANGER, RESULTING IN A 5 HOUR WAIT FOR ME! ... COULDN'T THEY HAVE CHECKED THEIR BOOKING REFERENCES?
THEY ARGUED WITH ME AND THEN IGNORED ME FOR OVER AN HOUR ANTIL THE PLANE I SHOULD HAVE BEEN ON HAD LEFT AND THEN JUST SHRUGGED THEIR SHOULDERS IN A DISPLAY OF APATHY.
TO MAKE MATTERS WORSE, WHEN I ARRIVED AT MY DESTINATION MY LUGGAGE (AND THAT OF NINE OTHERS) DIDN'T ... ONE WOMAN EVEN TOLD ME THAT SHE HAD FLOWN WITH KLM SIX TIMES AND NOT ONCE HAD SHE AND HER LUGGAGE BEEN REUNITED ON ARRIVAL!
THIS MAY HAVE BEEN AN OVERSIGHT ON THAT DAY, BUT SINCE THEN A NUMBER OF BUSINESS AQUAINTANCES HAVE HAD THE MISFORTUNE OF TRAVELING WITH KLM AND HAVE ALSO SUFFERED SIMILAR PROBLEMS ... MOST NOTABLY A PARTY OF 18 WHO FLEW TO THE STATES TO FIND THAT THEIR RETURN FLIGHTS HAD BEEN OVERBOOKED AND THAT THERE WERE NO OTHER AVAILABLE FLIGHTS FOR TWO DAYS, THEN WHEN THEY DID RETURN HOME 14, YES, 14 OF THEM WERE DEVOID OF ALL HOLD LUGGAGE!!
WHAT ARE KLM PLAYING AT? ... NOT AN AIRLINE WORTH FLYING WITH!!