I recently used KLM to fly from Birmingham to Lima, via Amsterdam. The whole experience was very satisfying.
Checking in at Birmingham was a doddle, we booked through to Lima. The flights left on time. We were given a newspaper as we boarded the plane at Birmingham, followed by breakfast.
After a short stop over in Amsterdam (Schipol is a lot better place to spend a couple of hours than Heathrow), we took off on the 13 hour flight to Lima. We were fed and watered often on the flight. At Aruba, the crew changed and we had an hour to stretch our legs in Aruba airport before continuing our journey. At Lima our baggage turned up, much to our surprise.
On the return journey, the plane was delayed for 4 hours at Aruba, because of a storm, hence we missed our connection at Amsterdam. We had to spend a night in Amsterdam. This was competently organised by KLM, they gave us an overnight bag, free dinner, and free bed and breakfast, as well as transport to and from the hotel, very luxurious one at that.
The only hitch was on arriving back at Birmingham we were told that KLM had forgotten to load our luggage onto the same plane as ourselves, and that it would follow us on. One piece arrived about 4 hours after us, delivered to our home, the other piece arrived the following day.
Customer service seems to mean something to our dutch cousins. They looked after us well on all flights, ant their organisation in dealing with the delayed flights was superb.
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NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: High turnover of passengers, but doesnot feel as stress out as London or Paris airports Disadvantages: Lots of missing baggage lieing somewhere
Advantages: Great prices,Good range of services, Some destinations offer very advanced booking, Booking a single is HALF the return price Disadvantages: Most destinations are in (or very close to) France
davey 13.11.2001 ·
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