I am a third-year Computer and Business Studies student at Warwick University. I do my best to rate...
I am a third-year Computer and Business Studies student at Warwick University. I do my best to rate the opinions of those who have rated mine, and will try especially hard in the case of those who have provided helpful comments on my reviews.
Member since:16.01.2001
Reviews:38
Members who trust:14
I have flown with KLM frequently over the past ten years or so, and have in all that time yet to be truly dissatisfied with its performance. Their frequent flyer program with NorthWest is top-class, easy to use and involves a minimum of hassle. My family and I have taken advantage of numerous free tickets acquired through the scheme. Holiday trips to New York, Manila, London, and Zurich (all from Amsterdam) might otherwise not have been possible.
KLM's in-flight service and entertainment is very respectable. Though their entertainment system has not quite reached the advanced technological level of e.g. Emirates (with personal video game machines), KLM compensates this with good movies, more than adequate meals, and friendly staff.
KLM flights are usually punctual, minimizing stress for any would-be flyers. One of the few times I have known them to be significantly late merely gives me another reason to congratulate KLM on superior and efficient service. Last summer, my Mom and sister flew to the Philippines for a month-long stay. During the one-hour stop-over in Kuala Lumpur, the KLM crew discovered a slight malfunction in the radar. They also noted that the weather from Kuala Lumpur to Manila was quite bad. Taking all these factors into consideration, the pilot decided to ground the plane, and wait till spare parts could be flown in from Singapore to repair the radar.
So what happened to the passengers? They were put on a comfortable bus with a minimum of fuss, and taken to one of the best hotels in Kuala Lumpur, overlooking a marvellous 18-hole golf course. Accommodation, and fantastic buffet meals, were all paid for by the airline. Next day, the passengers were returned to the airport, and conveyed to Manila without further incident. Needless to say, my Mom and sister were hardly inconvenienced at all. Indeed, they very much enjoyed their stay in the Malaysian capital.
This above story serves to show how KLM put the safety (and comfort!) of their passengers first. I have no doubt in my mind that the pilot was more than capable of bringing the plane safely home even with the technical problem and the bad weather, but he clearly decided to be responsible and not to risk it.
I would highly recommend this airline, wherever you might be travelling to. I don't expect any more chance stays in luxurious hotels, but I do rightly expect a safe, comfortable, and hassle-free flight, whenever I travel with KLM.
How helpful would this review be to a person making a buying decision? Rating guidelines
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: High turnover of passengers, but doesnot feel as stress out as London or Paris airports Disadvantages: Lots of missing baggage lieing somewhere
Advantages: Great prices,Good range of services, Some destinations offer very advanced booking, Booking a single is HALF the return price Disadvantages: Most destinations are in (or very close to) France
davey 13.11.2001 ·
Read review
Ciao members have rated this review on average: very helpful
Review of Buzz
Jan 16th, 2001
very helpful by (76%):
helpful by (24%):
