Kensington Close Hotel, London > Reviews > Excellent Location, Great Rooms, & Friendly Staff

Author's product rating:   

Value for Money	Excellent
Quality of Rooms	Excellent
Standard of Service	Excellent
Quality of Food & Drink	Excellent
Cleanliness	Excellent

Advantages:	Great Service, Great Leisure Facilities, Take on special requests (e . g .  Roses in room or vegetarian food)
Disadvantages:	None

Recommend to potential buyers:

yes

Full review

This hotel is by far outstanding for the price and location! Not only are the staff friendly, it's coupled with efficient service, great facilities and contemporary and chic rooms with great corporate prospects!

I saw some of the mixed reviews on this website and was a little doubtful with everything I had read; however, from staying there this weekend it has completely changed my mind!

Even before I got there, I had a few special requests as my partner and I are both vegetarians and there were a few other requests also. The lady at reservations was not only very efficient and prompt in her email responses, but was extremely resourceful and did everything to help us! She had even got in touch with various other departments in the hotel in order for our requests to be satisfied.

When I got to the hotel, it is so easy to find, literally a 2-3 minute walk from the station away from the hustle and bustle at the end of the street in a quiet location but convenient enough to be near High Street Kensington station and a range of shops!

The check in was relatively simple with extremely friendly staff and a concierge service (to check your bags in early) which was great! We had a room a little larger than the standard, but even seeing a friend's standard room looked to be an average size especially for the rates and location!

Our room in fact was great, it had a little seating area also with a table for breakfast where you can either have continental sent to your room (where they even let you pick what you want and send a paper within 10 minutes of ordering!) or the English we had paid for with great service, hot food, loads of choice in quite a nice large restaurant room (senses).

The room had a very clean and well decorated shower/bath as well as a Fridge, Ironing Board, a lot of cupboard and walking space and a desk with a nice view out to the street (not sure if Fridge is in the standard rooms though!). It also had a TV with a range of movies, and standard channels. The hotel also has quite an exquisite in dining menu which provides a range of cuisine for all different tastes and preferences.

The restaurant does serve good food with an emphasis on the value for money, and do take special requests into consideration as the staff are generally quite friendly (and actually want to be there). There is a strong sense of community feeling amongst the staff, which was nice to see.

They also have regular events and sports shown at the Lion Bar and a nice steak house restaurant and a garden (I think) for just relaxing! It has a lot of spaces just to chill out including the iBay (computer area) and various seating areas around the hotel with quite a modern cosy style. The corporate rooms are great, especially for the value for money and especially as one cannot even hear the outside corridors once inside (which is brilliant!) and can accommodate even large groups of people.

They also have swimming pool and spa facilities which by far is a cut above the rest of some of the hotels one sees in central London. This is open from 7am -9.30am every day I believe. This is great if you just want to unwind and relax after a long day, and isn't available in a lot of hotels for the price you pay.

I strongly disagree that this is a three star hotel, as it is edging now towards definitely four and nearly five star as it provides a wonderful service and provided me with a great weekend. Even though my partner was ill throughout the night, the night staff at Housekeeping, Reception, Room Service collaborated together to do everything possible to help my partner (medicines, hot packs etc...) whilst keeping in contact to let us know of the progress which was helpful to say the least!

This hotel has great prospects for corporate clients due to the location, for young singles looking to have a great weekend, families who want to unwind due to the leisure facilities, older travellers due to the general efficiency of the staff and generally everyone as the hotel can accommodate for all types of people and still provide a 5* service!

After my stay, I shall definitely be staying there once more and shall post some pictures up of the hotel once I have uploaded them from my camera.

I would definitely recommend it, as it is such a friendly hotel with great facilities in such a convenient location with good transport links.

They will definitely expect to see me again as a valued customer in the near future!