Korean Air Lines - KAL > Reviews > International and Domestic Travel with Korean Air

Author's product rating:   

Food Quality	Satisfactory
Customer Service	Friendly and attentive
Punctuality	Poor
Space	Comfortable
Value for Money	Good

Advantages:	Price
Disadvantages:	Usually delayed

Recommend to potential buyers:

yes

Full review

We have flown a number of times in the last 18 months with Korean Air, both internationally- short and long haul- and domestically.

Internationally, we usually travel buisness class, though we have used economy plus for one trip, from Busan to Shangahi, as there is no business class on that sector.

Business class on long haul legs ( Seoul to Sydney/Brisbane) is not too bad, but it doesn't really compare to Singapore Airlines or even Garuda, both of whom we have flown with. The planes seem a little old cpmpared to other Asian airlines, which menas the facilities are up to standard, but service is always fantastic, and the inflight Duty Free has a really good selection.

Domestically in Korea, there are no flights of more that about 45 mins, so there is not too much that the airline can do wrong! There is no meal service, which Qantas serves on flights of the same length in Australia, but coffee, tea and juice is served.

The seating is a little cramped, but the recently intriduced business class for domestic travel has quite good legroom, but still no meal or lounge access. B/C is only about $10US more than economy, and all you get is the extra leg room and luggage allowance, though we have never had any problems getting on a lot of extra checked baggage for free (sometimes up to 50kgs extra).

However, on every international flight and more that 50% of domestic flights we have had flight delays of 10mins to over 1 hour, and never with any annoucement of the reason for the delay.

Give Korean Air a try, they aren't too bad, and now you can get FF points with Air France or Delta, so there are a lot of opportunities for using the points.