Korean Air Lines - KAL > Reviews > Up Up and Away

Author's product rating:   

Food Quality	Poor
Customer Service	Nothing special
Punctuality	Satisfactory
Space	Fairly Comfortable
Value for Money	Satisfactory

Advantages:	Relatively Cheap
Disadvantages:	Found staff woke me up all the time

Recommend to potential buyers:

no

Full review

Being a young adventurer I decided I would backpack around Australia my budget being the big decider in who I flew with...Korean Airlines many people laughed..It cost me approximately 600 pounds for a return flight to Sydney ( they also fly to Brisbane)My flight was approximately 24 hours with a 5 hour stop in Seoul.

Customer Service was pretty good, we went through check in swiftly and boarding the plane wasn't a problem. Once on board though some staff had difficulty understanding me and I them. The aircraft itself was clean but was a little old, the seats looked shabby and the blankets were thin and there were no pillows.

The aircraft Korean Air uses are B747-400, B747-300, B747-200, B747 SP, B777-200, A330-300, A330-200, MD 11, A300-600, A300B mine was a B747-300.

The seat itself was ok, I was allocated a window seat but it didnt recline that much so sleep was a little difficult. There are several other varities of seat available depending on price my seat was an economy seat and was according to the specifications 17.2 inches wide, recline to 27 degrees, and provide 33 to 34 inches of seat pitch.

The temperature in the cabin was stifling, and made me feel a little unwell which on a long haul flight is not what you need

The customer service was relatively good although the food was awful.."a traditional" korean dish was on offer or chicken noodles...neither of which were appealing and I didn't fancy the dehydrated seaweed soup either. I wasn't offered any alcholol but soft drinks were available...

The actual flight was pretty bad due to turbulence and so I wanted to sleep but unfortunately the staff kept waking me up which I found annoying but when I wanted a drink the wasn't one to be found.

The inflight entertainment was not that great, the was the usual family film and then some appaling Korean version of Top of The Pops. The music wasn't much better pumping techno, korean hits, and some other music I wasn't sure if it was actually music or aliens from another planet trying to communicate with us.

The landing was good and no problems with my baggage.

Also while in Australia I found it easy to change my flight and the staff even called me to confirm my schedule all at no extra charge.

All in all I think you probably get what you pay for on Korean Airlines, it is geared towards the Korean traveller definately, I am not sure if I would travel with them again, it depends on the price!