When we first arrived at Lake Louise Inn we immediately got an impression of the mayhem that would follow...
We arrived late at night, and due to some confusion with an upgrade we had made were sent to the wrong room by a bemused night porter. There were five of us- the room we were sent to had only two beds...? Two of our party returned to reception to try to sort out the problem whilst the other three of us huddled in the doorway of the wrong room trying to escape the freezing conditions.
Whilst waiting we got talking to a young Canadian man who had got locked out of his room in just a t-shirt and trousers. He was on a business trip and his door lock (card-reader) had malfunctioned and all his work was locked inside. The night security guards attempt to solve the problem did not fill us with confidence about our own problems.
It was at this point that we began to realise the missing members of our party had been gone a while. By this point it was 2AM and after a full days travelling we were more than ready for bed!
Eventually our party members returned; the confused night porter had sent them to another room; this one had enough beds yes- but unfortunately they had people sleeping in them. I wonder if they ever realised that people had come into their apartment room whilst they slept?
Eventually we arrived in the right room; an apartment room with an upstairs loft containing a double bed and a single bed and an ensuite toilet and shower. The type of room we stayed in is called the Bighorn Loft Suite and the Inn has 21 available units of this type (see photograph of living area). The downstairs had a living area (with gas fireplace and laptop computer, table and chairs) with a 4 piece bathroom and a secondary bedroom with a bunk bed and a single bed. Downstairs there was also a small kitchen with a stove/oven, dishwasher, full sized fridge, microwave and toaster. There was also a pull out bed in the living area disguised as a cupboard giving the apartment a maximum sleeping occupancy of 8 people, however for comfort 5 people was enough, as there is only seating for five people(one three seated sofa and chairs).
The apartment was clean and comfortable, although the decor was a little dated. There was a lack of privacy for the master bedroom though, as the door was only a stable door and there was a balcony rather than a full length wall. The apartment had most of the mod-cons you would expect a modern hotel room to have; televisions (one in the living area, and one in the master bedroom); alarm clocks in the bedrooms; coffee maker, etc.
The Lake Louise Inn boasts a heated (I would dispute that) swimming pool and hot tub. There is supposedly a steam room although this was out of order at the time of our visit and reception staff informed up would be for the next four or so months!
One thing that the Inn does get right is food, there's a restaurant, an Italian and a bar serving food- You can even get pizza from the Italian delivered to your room. The service in the whole of the Lake Louise area was impeccable, and you can expect no less than that at the Inn.
Our stay in the Lake Louise Inn although not perfect was incredibly enjoyable, Lake Louise is a beautiful area, and the skiing is unsurpassed. The Inn is only a few (free) bus minutes away from the ski resort.
In all honesty I would definitely visit Lake Louise again; however I would not stay at the Lake Louise Inn.
More details and online reservations can be found at http://www.lakelouiseinn.com.
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