Hilton has a reputation for running fine hotels all around the world, and so I expected the Hilton park Lane considering its reputation to offer a fine service and I must admit that I was a little disappointed.
I booked using points, 40,000 of them in fact! It must be said that hotels in London can be expensive, and I guess considering my room was technically free it was good value! The rooms are an ok size, for central London but they were basic - for a "luxury" hotel I can't deny that I expected a little more. My room to be fair was just a standard king room but considering this is Hilton's flagship hotel in the United Kingdom I didn't think they were anything special.
The Hilton website said that it was possible to have an extra single bed put into the room for a third guest, I emailed the hotel before requesting this and mentioned it when making my booking but yet when I got to my room the extra bed wasn't there, the hotel did resolve the problem, after 3 phone calls - 1 to reception, 1 to house keeping and 1 to the general manager, in the end it took about 45 minutes to get the bed and when it did arrive the room felt quite cramped with little space to move.
The rooms looked fairly modern and I am guessing they have been done up within the last couple of years, despite this the the furnishing looked a little worn which was a disappointment. The bed was comfortable, which is standard for a Hilton hotel and I did get a good nights sleep. A mini bar was included in the room, however, the prices were ridiculous - but then they always are it seems as hotels as they take advantage of the convenience factor.
I didn't have breakfast as it wasn't included as I purchased the room with points, the restaurant looked nice though. I did go for a meal at the Crowne Plaza St James, which was fantastic and the next time I'm in London I think I'll give the Crowne Plaza a try - although from the website the rooms look a little more dated.
The bathroom wasn't very clean, with a hair in the bath and rusty fittings. The hotel provides few toiletries. I do find it annoying that hotels only seem to give you 1 tiny bottle of soap and shampoo per room, a little more would have been great so that it didn't feel as though they had to be rationed!
Had i have paid for the room with cash it would have been £250.00 for that night according to the Hilton website, my advice is please don't pay that, the most I'd pay for a room here is £100.00 and that is due to its top location. I do feel that this hotel is taking advantage of its location and brand name and is failing to ensure that standards remain high.
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In the heart of Mayfair, 5-star London Hilton on Park Lane boasts stylish restaurants and ... more
elegant rooms.Hyde Park Corner Underground Station is a 5-minute walk away.All spacious, bright rooms have contemporary en suite facilities and a plasma-screen TV...
Information:
Price is per double room per night and may vary depending on date booked...
Location. The modern, high rise Hilton London Park Lane hotel is opposite Hyde Park in ... more
central London, England. Bond Street's designer shopping, Buckingham Palace and the Royal Academy of Arts are 600 metres from the hotel, and Harrods department sto...
Information:
Price is per double room per night and may vary depending on date booked...
Location. The modern, high rise Hilton London Park Lane hotel is opposite Hyde Park in ... more
central London, England. Bond Street's designer shopping, Buckingham Palace and the Royal Academy of Arts are 600 metres from the hotel, and Harrods department sto...
Information:
Price is per double room per night and may vary depending on date booked...
Advantages: True five-star oasis of calm and comfort with a few tricks up its sleeve. Disadvantages: It would be somewhat churlish to nit-pick. Read the review!
Advantages: True five-star oasis of calm and comfort with a few tricks up its sleeve. Disadvantages: It would be somewhat churlish to nit-pick. Read the review!
Sep 2nd, 2009
very helpful by (100%):
