Lufthansa > Reviews > Lufthansa - German efficiency

Author's product rating:   

Food Quality	Poor
Customer Service	Friendly and attentive
Punctuality	Always on time
Space	Comfortable
Value for Money	Excellent

Advantages:	Quick Flight, Easy check in, Pleasant staff
Disadvantages:	Poor Food

Recommend to potential buyers:

yes

Full review

I recently flew to Nuremberg in Germany from Birmingham International. I had to take 2 flights each direction with a connection in Frankfurt, therefore had 4 flights which gave me enough knowledge to write this review. Flight times were 1 hour 15 mins and 25 mins, therefore spending over 3 hours on Lufthansa planes.

I found the checking in process to be a doddle although another desk being open would have made it a quicker passage. Also the fact you could check in 1 hour beforehand meant i didn't have to be waiting around the airport for too long either unlike with some other airlines that make you get there in excess of 2 hours before hand.

All 4 of my flights left on time and the in flight demonstration and all announcements were done in both German and English therefore everyone could understand.

I felt the in flight meal which was a small sandwich and bounty chocolate bar to be the only let down of my flight. I'd heard that you normally get a more substantial meal than i did so were disappointed. There was a better selection when it came to the free drink. Wine, beer and soft drinks were available.

The staff on board the planes were all very pleasant and fluent in both german and english making enquiries to them very easy. There was also sufficient space for hand luggage and leg room

The connection in Frankfurt was very straightforward and took only a few minutes to get through passport control. The time between the first flight landing and teh second leaving was only an hour so the fact the plane was on time meant we could connect easily and efficiently.

The flights were also reasonably cheap and a lot better than the competition when compared online.

I would definately fly with Lufthansa again as i enjoyed the experience and the flight times were very quick.