Sorry I haven't been around to write, but still log in every now and then to read.
Sorry I haven't been around to write, but still log in every now and then to read.
Member since:01.02.2001
Reviews:236
Members who trust:117
Iam slightly disappointed with Lunn Poly.In october last year I booked a holiday for me and my husband to Tenerife. We are travelling there this March. The staff there were really friendly and one of the staff found me a good offer. it was for the Ocean PalaceapartmentsLas Americas. This is a four star complex which is new and situated on the outskirts of Las Americas. The rooms are an all suite, just a posh word for a studio apartment.
The price that she told me was £494.oo for both of us, that included the cost of the rooms and the flights, holiday insurance and transport to the airport.
I queried the free insurance and free transport as they generally only give one free not both.
yes she said insurance and transport is free. well i went back to work high as a kite, i don't normally get such a bargain. over the weeks I paid a bit off the balance every time i had some spare money. The documents came through and i noticed the certificate for the insurance. I just put it away in my drawer until the time came.
Today i was browsing the net when i decided to book a car for the holiday. I was going to book carjet .com as I have used them before.They wanted my flight details. so out came the documents and then I noticed that i had in fact been charged for the insurance.
What they had sneakily done was put on Gold insurance which I didn't know about and that came to £87.98, then they deducted £34.00 saying we had half price insurance. I still had been charged £54.00 ish. I would never even pay that knowingly as I never take out travel agents insurance I get it from Boots or lately off the internet. I was furious, so today i went into the branch where i bought the holiday from and had a word with the assistant manager, she was polite but said i had all the documents and signed the document, i had no leg to stand on. The cooling off period was 7 days after booking apparently. i feel misled and will always question things next time.
To make matters worse my husband is taking his bicycle abroad and we are having to pay £30 to transport the bike in the free taxi, so not only is the insurance not free but now the taxi becomes chargeable. it has also cost £45 to put the bike on the plane.
I would advise people booking a holiday to always check what they are paying for. I have wrote to Lunn Poly head office asking them to waiver the Taxi fee for the bike. ************************************************************************** UPDATE 13th FEB
Lunn Poly rang my husband at home and said it was too late to have a refund of the insurance as we had bypassed the cooling off period. Also we still had to pay for the bike to go on the taxi. If I see anybody else taking things on the taxi like a pram or golf clubs and they haven't paid I will cause trouble.
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Advantages: Very efficient, a little competitive, good customer service and knowledge of destinations in which they give. Disadvantages: Very slow service at times, slow computer system and outdated shop.
christopherbrown 18.01.2001 (18.01.2001)
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Review of Lunnpoly
Feb 9th, 2001
(Feb 18th, 2001)
very helpful by (85%):
helpful by (15%):
