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Advantages: Food, Rooms, Location, Grandure, Staff, Atmosphere Disadvantages: Quite Pricy, apart from that i am truly struggling to find any
What a hotel. I got married here in 2004 and have been returning for our wedding anniversary ever since. Matfen hall is situated in a charming small village in the heart of Northumberland. This magnificent old property was voted 'Britains Best Large Hotel' in the Enjoy England Awards 2006.
So what about the experience, well from the moment you pull up the long drive you are treat like royalty. The staff in this hotel really cannot do enough for you. The are pleasent without being overbearing and are always quick to help should you need it. The conservatory serves wonderfull light bits and lunches where the Library is used for formal dining on an evening with a fantastic choice of food from an A'la Carte menu. Times for dining are best pre-booked because a lot of local people dine here for the food on Friday and Saturday nights so ...
Advantages: Friendly staff, clean Disadvantages: Pricey, can have a few problems
My partner, daughter and I stayed at this hotel a couple of times when we go and visit the family up there.
From the outside the hotel looked beautiful and clean and looked really big, as soon as i stepped in the doors i was weary but the staff are all nice and always had a smile on their faces.
The hotel could do with a bit of a lift inside, the rooms wasn't as big as expected from the outside but was well furnished with all your little pieces ( trouser press, tea/coffee etc)
The restaurant was nice with all your traditional food, the waiters and waitresses all know what they are doing and don't mess around, there was one complaint on the next table about a steak wasn't cooked right and the waiter offered to change it straight away, The waiter then came back out and said the steak was all from the same bit lot and it will ...
Advantages: None Disadvantages: Poor staffing, Restaurant not always open
I have recently returned from a 3 day stay at the Nent Hotel. The room was lacking a cup and had no towels but was generally in good order. There was no information pack regarding meal times and hotel arrangements etc. The restaurant was pleasant, apart from piped music (6 awful crooner tracks repeated) and the menu was short and rather over priced. Returning from a Sunday's touring at 11.10 p.m. I was amazed to find the place locked up and all staff gone home! After ten minutes hammering on doors I was let in by a fellow guest. This is quite un-acceptable. A neighbour across the road with in structions to 'keep an eye on the place' came across and found my room key. Incidentally, the restaurant was closed for the next two days, residents having to eat in the bar.The place is badly in need of more staff and in my opinion should not be ...
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