Malaysian Airlines System - MAS > Reviews > Malaysian Airlines

Author's product rating:   

Food Quality	Good
Customer Service	Friendly and attentive
Punctuality	Always on time
Space	Outstanding
Value for Money	Excellent

Advantages:	Cheap, good food, better than average legroom .
Disadvantages:	Airmiles hard to claim with their partner KLM .

Recommend to potential buyers:

yes

Full review

I travel with my wife to Australia annually, to visit her relatives, and for the past seven years, we have flown with Malaysian. The first two times that I travelled to Oz, we went with Gulf and a combination of BA and Quantas. The reason for a change was that Gulf was cramped and the airport at the refuelling stop-over had very basic amenities. And on both BA and Quantas, the air conditioning broke, leaving the cabin either too hot or too cold (not nice for 12 hours).

Malaysian were chosen for the next holiday. The choice was made because of the relatively cheap flight, and that they had an extra 2 inches of leg room compared to most other carriers (both my wife and I are 6 foot +). I must say that both my wife and I were left impressed after the holiday.

POSITIVES

The extra 2 inches of legroom make a big difference. I am able to sit with my legs straight, and not at an angle. This makes the whole experience much more comfortable on long haul flights.

The staff are very attentive and pleasant to you.

The meals are well thought out. They are mainly of an Asian nature (of course), but more like Thai than Chinese. They are light and easy to digest. You can get Western food as well.

All the toilets are kept relatively clean and working. On the Gulf and BA flights, several of the toilets were out of order by the end of the flight, leading to very long queues.

The refuelling stop is in Kuala Lumpur. The airport is very clean and has plenty of amenities. Most of the shops will accept credit cards for any size purchases, so if you don't have any local money, you can get a snack and a drink. There is also a hotel off of one of the gates, where you can hire a room in six hour blocks for around £20. This was a godsend on our last trip with our one year old (they also supply cots on request).

NEGATIVES

Not a lot really. The only thing has been getting our air miles credited to our KLM loyalty card (KLM and Malaysian are partners). KLM have changed the way in which they deal with this since merging with Air France, leading to several requests having to be sent.

All in all I will be using them again.