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The other big let down with Mar Hall was the location. We had been looking forward to the idyllic setting and romantic walks trumpeted on the website, but were disappointed to find that large swathes of the estate were fenced off for development. The hotel itself seemed to be surrounded ... Read review
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Advantages: Really nice bedroom, with free room upgrade Disadvantages: Horrid location and amateurish service
...other big let down with Mar Hall was the location. We had been looking forward to the idyllic setting and romantic walks trumpeted on the website, but were disappointed to find that large swathes of the estate were fenced off for development. The hotel itself seemed to be surrounded by an industrial park and a series of muddy building sites.
We checked out after just one night of a two night stay... ... more
Nice room, but the appauling service really let this 'luxury' hotel down. It seemed to be run by teenagers and from the moment we arrived ('no you can't have food in the lounge on a Sunday' - actually you can if you are a resident) to the moment we checked out (wrong room rate charged) we encountered amateurish service at every turn.
The service at dinner in particular was abysmal and if the hotel would only invest in some experienced staff instead of employing the local kids, it would be far more worthy of it's STB 5 star rating.
The other big let down with Mar Hall was the location. We had been looking forward to the idyllic setting and romantic walks trumpeted on the website, but were disappointed to find that large swathes of the estate were fenced off for development. The hotel itself seemed to be surrounded by an industrial park and a series of muddy building sites.
We checked out after just one night of a two night stay...
