Mears Transportation (Orlando) > Reviews > Mears Transportation Florida

Author's product rating:   

Quality of Rooms	Average
Customer service	very bad
Frequency of bus / buses	Very poor
Value for money	Very poor
Reliability	Very poor

Advantages:	None
Disadvantages:	Plenty

Recommend to potential buyers:

no

Full review

Mears Transportation in Orlando Florida has to be one of the worst experiences I've ever had, and as a former licensed International Bus & Coach Operator myself and a corporate Member of the Institute of transport Administration, I think I am more than qualified to write a professional opinion..

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Mears are being used by Virgin Holidays and are just about everywhere in and around Orlando, they do the Hotel Transfers to and from the airport, Virgin Holiday excursions, plus transportation from the hotles to all the Theme parks, and in addition they also run a large taxi company, who serve all destinations withing the Orlando and Kissimee areas..

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I have to say that with a couple of exceptions the drivers were at best non-communicative, rude and just darn ignorant, the Coaches were second rate and ALWAYS late I don't believe the word watch or clock figures in their vocabulary , in fact some of the time they simply never turned up at all, when I telephoned for a Mears Taxi they kept me hanging on and more often than not the taxi never turned up..

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I booked a Taxi 3 or 4 days in advance to take us to the Orlando Airport to catch the flight on our departure day and despite having a booking reference number the Taxi never turned up and Mears Operator claimed no knowledge of ever having recieved a booking, I complained to the Virign Rep, who telephoned Mears, but they wern't that interested, said they had no knowledge and sent another taxi out, we waited some 30 mins with our cases outside the hotel waiting for this taxi to turn up, no appologies in fact apart from calling out our surname and at the end of the journey asking for the fare,he never spoke to us...

Mears Buses used mostly by Virgin are not a patch on Stor Coaches whom Virgin used to use in their Orlando operations..

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If you are travelling to Orlando, take my advice and avoid using Mears Transportation, give your hard earned money to someone who appreciates it......there are plenty of other transportation companies in the Orlando area who do treat you properly..if you have any problems and your Rep isn't around go to the Guest relations desk in your Hotel lobby all the good hotels have one ! they will advise you and even call a cab for you..

BUT IF YOU WANT A WORRY FREE TIME IN ORLANDO GIVE MEARS A WIDE BERTH !