Located the Mears website to reserve transportation from Orlando Airport to local hotel. Navigated through the details of my reservation; destination, flight information and dates. Clicked through the confirm reservation and entered my credit card infomration. The confirm screen redisplayed and as a result was unable to pay.
Clicked on the "Contact Us" link and only local phone numbers are displayed with a physical mailing address. In the age of the internet one would think the Mears website would provide an email link.
What is the purpose of a website if you cannot schedule customer pickup or allow electronic contact? Obviously not a PeopleSoft CRM solution!
When considering a website make sure the website is functional. And identify your customer base. In this case the customer is traveling from outside the state of Florida. Either provide a "Toll Free" phone number or a customer service web link.
How helpful would this review be to a person making a buying decision? Rating guidelines
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: If you are one or two people the shuttle is cheaper Disadvantages: it takes FOREVER to get to your hotel and the vans are packed full of strangers
Jul 6th, 2004
helpful by (73%):
somewhat helpful by (27%):
