We booked a Mears transfer to a theme park by phone and had a unique booking reference. When the driver turned up to our hotel we got on the small bus with the reservation but after about 5 minutes a couple turned up that seemed to be of the same nationality as the driver, they had not pre-booked like we had the night before and has just turned up in hope of getting on the bus! The driver actually asked that we leave the bus and wait 1 hour for the next one so that the other couple could get on. A Complete disgrace that the driver could have been so predudice against us, and just one of the many instances where Mears put customer service last. I have used them through Virgin for almost 8 consecutive years and get this type of treatment.
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I said that i had used them for eight years and as a result of this incident i will be put off using them in the future not that i am a gluton for bad service and continued to use them after this happened!
ehorton225 20.09.2006 23:13
This message is intended for the author. If you would please contact me at ehorton@mearstransportation.com, I would like to get some more information from you so the upper management team can get in touch with you. We take things issues seriously and would appreciate the opportunity to speak to you about it. Please email ehorton@mearstransportation.com at your earliest convenience.
Essexgirl2006 19.09.2006 12:50
Welcome to Ciao! I'm afraid that this has told be nothing about this company and what they do.
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Sep 18th, 2006
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