Hi. I'm married and have just had a baby boy, so am on maternity leave. I have two cats who i adore....
Hi. I'm married and have just had a baby boy, so am on maternity leave. I have two cats who i adore. I enjoy being with my husband and baby, eating out, reading, spending time with friends and my cats!
Member since:06.01.2005
Reviews:11
Members who trust:3
I have recently booked a holiday with Mercury Direct to Mauritius and would like to share my experiences with you.
Mercury Direct advertise their holidays on the internet and in the newspapers. As far as I am aware they have no travel agent in the high street. I found them purely by accident whilst trying to find somewhere hot for a holiday next January.
The web site is really colourful, very easy to use and has loads of pages to view. It sells holidays for Malta, Cyprus, Madeira, Barbados, Sri Lanka, Mauritius, South Africa, Fuji and Australia. It explains quite clearly about each holiday destination and then tells you in detail about individual hotels. It also has a section called Newspaper offers. Here it displays the holidays that you find in the back pages of the newspapers and it gives you more details.
For all the holidays you can find out about the price, the availability and check about flights. It is easy to understand what you are expected to pay, but I found the flight section complicated. You can also type in travel dates and it will tell you what your options are.
So, next I decided to call Mercury Direct to check a few things. The phone was answered very promptly. The lady explained that all the reservationists were busy and took my name and number and said they'll call back. Having a telephonist do this is a good idea; I'm not left hanging on, paying the bill. Someone called me back 10 minutes later. She was very efficient. She checked availability, explained the flights to me and told me more about the hotel. She took my address and arranged to send me a holiday brochure, so I had more detail. To many this is great. Often people are reluctant to buy on the internet (me included) because you haven't got details/pictures in front of you of what you are buying. The call then ended. There was no pressure to buy now. She was just really helpful.
I then had to deliver the hard sell to my husband and persuade him it's a great idea to go there.
The brochure arrived a couple of days later. It just as well laid out as the web site. Like most brochures, each country has a section. It gives similar detail to the internet and explains a bit more about the area. The flights are also easier to understand in the brochure. You can see clearly when and where you have to pay a flight supplement. The are also offers in the brochure, similar to on the web, for example "Go 2 weeks All Inclusive, Get a 3rd week free". That is a fantastic offer in my opinion.
My husband was impressed, so I called back and booked it. I managed to speak to the same lady as before because I think it's important she gets the commission. She went through the booking very efficiently. Explained about the deposit and when my invoice will arrive. It was all dealt with within 5 minutes. I was very impressed.
Now all I have to do is start working on my body and count down the months until the holiday. Hopefully I can write a positive review when I come back.
I would defiantly use this site again to search for a holiday and would recommend it to anyone.
How helpful would this review be to a person making a buying decision? Rating guidelines
would have given you a VH, but needs better organisation (subtitles etc.) - chris
Elffriend 05.09.2005 19:43
I get a brouchure every year from them, even though I have never booked with them. I would have been very tempted (especially with the spas) but was sold a time-share when I went to Malta and now I can't afford to go! Lisax
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Advantages: Excellent value for money, excellent service, highly professional staff. Disadvantages: None! - a brilliant company... it was a pleasure doing business
susan5mith 18.10.2006 (18.10.2006)
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Ciao members have rated this review on average: somewhat helpful
Review of Mercury Direct
Advantages: Excellent value for money, excellent service, highly professional staff. Disadvantages: None! - a brilliant company... it was a pleasure doing business
susan5mith 18.10.2006 (18.10.2006)
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Ciao members have rated this review on average: somewhat helpful
Review of Mercury Direct
Aug 7th, 2005
very helpful by (59%):
helpful by (41%):
