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this company ignores customer complaints at the resort. When you eventually get home you have to start all over again because the local complaint forms are suppressed. They hope you will give up and go away. It takes far more than 28 days to gat a reply. All your points are ignored or dismissed. Has anyone actually got a refund? If you get a hotel transfer at the resort they charge an extortionate fee and do not give a breakdown onb how it has been calculated. £200 on top of the original cost of the holiday which already included room upgrade and kettle. The customer complaint staff work from home. Any supervision? No. We will try ABTA next then our credit card company. Also we are going to complain to the daily mail where we saw the advert. never again.Be warned. Mercury Direct also operate as Sunspot. Another one to avoid!
Sorry but there is not enough information or opinion in this review to make it helpful from the point of view of a consumer looking at making a purchase. If you update please leave a message in my guestbook and I will return to re-rate.
Mercury Silver Metal Bunk Bed Twin Bunk 3'0 Single Upper Bunk 3'0 Single Lower Bunk Fixed ... more
Ladder Metal Mesh Bases for Mattress Support Sturdy Metal Construction 12 Month Guarantee The Mercury Metal Bunk Bed is finished in silver and feature a 3ft single bunk above a lower 3ft bunk, with a fixed ladder and metal mesh bases. The Mercury bunk beds represent excellent value for money. Finish: Silver Material: Metal For use with Single (90 x 190 cm) Size Mattresses Bed Frame Only - No Mattresses Included Supplied Flat Pack for Self Assembly