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mirry99

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Member since:10.02.2011

Reviews:1

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disgusting to ignore customer complaints

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10.02.2011

Advantages:
None

Disadvantages:
Various . Not cheap full of hidden extras i . e .  water at meal times .

Recommendable No:

Detailed rating:

Range of Services / Products

Layout & DesignVery poor

NavigationVery difficult

How fast is this website?Very slow

Content UpdateSeldom

Search FacilityVery poor

Quality of the ContentAverage

Products & Services PricingReasonable

Security & Privacy StatementSatisfactory

Purchase Tracking FunctionAverage

Speed of DeliverySatisfactory

Ability to CustomiseSatisfactory

Customer Services SupportPoor

1 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. TheHairyGodmother

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this company ignores customer complaints at the resort. When you eventually get home you have to start all over again because the local complaint forms are suppressed. They hope you will give up and go away. It takes far more than 28 days to gat a reply. All your points are ignored or dismissed. Has anyone actually got a refund? If you get a hotel transfer at the resort they charge an extortionate fee and do not give a breakdown onb how it has been calculated. £200 on top of the original cost of the holiday which already included room upgrade and kettle.
The customer complaint staff work from home. Any supervision? No.
We will try ABTA next then our credit card company. Also we are going to complain to the daily mail where we saw the advert.
never again.Be warned. Mercury Direct also operate as Sunspot. Another one to avoid!

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TheHairyGodmother 11.02.2011 11:44

Sorry but there is not enough information or opinion in this review to make it helpful from the point of view of a consumer looking at making a purchase. If you update please leave a message in my guestbook and I will return to re-rate.

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This review of Mercury Direct has been rated:

"somewhat helpful" by (100%):

  1. TheHairyGodmother

The overall rating of a review is different from a simple average of all individual ratings.



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