All three micasasucasa guesthouses are well located in the Melville area of Jo-berg. But this is where all optimism ends. The guesthouse is poorly managed - they promise adequate parking, hot water, cable and internet but none are actually delivered. The owners/staff refuse to take any responsibility for their mismanagement perpetually blaming the city or other customers for their incompetence. We were set to enjoy a delightful weekend in Melville, but stumbled upon several setbacks. First, were told there was only one set of keys to our room so had to hand it over to the cleaning staff before leaving the hotel each time (including the key to the room safe!). Second, at 7 PM we found ourselves locked inside the guesthouse, unable to exit, because the staff had all left without leaving us a correct set of main-door keys. Third, we came home at midnight only to find our parking spot had been given to another guest because of which we were made to schlep our belongings and selves to another guesthouse location (no less, at 1 AM!). And four, we were promised a better rate for our troubles but were fully charged in advance of our actual stay and then perpetually evaded by the owner when asked about this. We are avid travelers, and for the most part have had delightful expereinces in South Africa. Our expereince with MiCasaSuCasa, however, urges me to warn other travelers from staying at this 'establishment'. There are numerous charming hotels and B&B's in the Melville area, any one of which will undoubtedly provide a better experience.
helpful by (100%):
