Miami International Airport Hotel, Miami > Reviews > Could not find reservation

Author's product rating:   

Value for Money	Good
Quality of Rooms	Average
Standard of Service	Poor
Cleanliness	Average
Quality of Facilities	Average

Advantages:	none
Disadvantages:	Looked for other accomodation

Recommend to potential buyers:

no

Full review

I stay here several times a year, mostly business. It is the only hotel in the terminal and very convenient. Rooms are smallish but comfortable, and overall it is an acceptable hotel for a short transit-type visit..

I recently guaranteed a one night stay with a CC, but when arriving after a long business and travel day, the hotel was "full" and my reservation was nowhere to be found. At 2330 at night, this is not good news. Obviously, the front desk staff ( with minimal apology ), thought that I was not coming, and gave my room to another guest.
I found another close-by hotel, but was 90 minutes later than planned in getting some rest. I will not stay here again. Minor consolation : no charge to my CC :-)