Minotel Whoop Hall Inn, Kendal > Reviews > Worst Hotel Manager Ever

Author's product rating:   

Value for Money	Average
Quality of Rooms	Poor
Standard of Service	Terrible
Quality of Facilities	Average

Advantages:	Beautiful location
Disadvantages:	terrible service

Recommend to potential buyers:

no

Full review

I was daft enough to book my wedding reception at Whoop Hall before having spent much time there. I had spoke to the hotel wedding co-ordinator who seemed really nice if a little disorganised. When I arrived the day before my wedding the wedding co-ordinator was not available and the hotel manager Kym explained he would be organising things. He was so rude that I was afraid to approach him about anything. I would ask him something staright forward and his response would be 'how am i supposed to know, this is your wedding.' His manner was agressive and inpolite. We couldnt wait to get away the morning after the wedding, we went for sunday lunch at the pub up the road just to get away from him. For people who just want info on the hotel, its tired decor is dissapointing for a £120/ night hotel. Some of the guests that stayed for my wedding (we filled the hotel) where shocked to be charged more than they agreed when booking it £135/night. The managers response to this was 'what do you expect me to do, thats the price!'.