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Member since:19.11.2003
Reviews:50
Members who trust:10
*NOTE: MyTravel has merged with THomas Cook.*
I and friends and family have now flown with Mytravel half a dozen times to and from Canada. I have just booked my 84-year-old mother to come to the UK next June. We always book through Canadian Affair online.
The first thing to say is that the fares are incredibly low, as little as £199 or less return in economy. However, we always travel in their "Premiair Gold" cabin, because the economy seats are very cramped. Even then it is exceptionally good value. My mother is paying £452 return Toronto-Manchester in June.Upgrades can be purchased at the airport if space is available.
In Premiair Gold you get wider seats with extra legroom and free drinks (including champagne) and snacks, ice cream during the movies, and free headphones that you can take with you. On the return flight from Canada you get a very useful "amenity" kit. You also get 30kg of luggage as opposed to 20kg The food is the same as in economy, but it's not bad for airline food. In economy you pay for your drinks and headphones.
In both classes there are seatback TVs on the A330 planes, with a choice of three movies and various TV and music programmes. There is an extra movie in Premiair Gold. The movies play on an endless loop, so you can see two on a transatlantic flight, plus a few TV shows, and they are different in each direction.
The staff are friendly and efficient. In Premiair Gold you have a dedicated check-in and can pre-board. The safety demonstration is a bit twee, done by video presentation, although once this wouldn't work, so they resorted to a hilarious old-fashioned demo. "The lifevest is equipped with a light and a whistle for attracting passing sailors!"
Oh yes, and on take-off and landing, there is a camera at the front of the plane which is relayed to the video screens. This can also be viewed during flight if the passing clouds are more interesting than the movies.
Flights have always departed and arrived on time, although on one occasion the lack of a free gate at Gatwick caused us to sit for 30 minutes. We tend to fly from Manchester, which is Mytravel's main base, where they have a dedicated check-in hall.
Baggage handling is my only minor quibble. Premiair Gold passengers are supposed to get priority baggage delivery, but when five of us flew recently to Ottawa, my bag was the very first on the belt, the others came at varying times, and the bag of one in our party was the very last! A similar thing happened on the return to Gatwick.
Canadian Affair is holding prices for next summer to this year's levels until the end of 2003, so there are bargains to be had. There are also often last-minute seat sales.
Another drawback is that they fly to Canada only during the summer, with a few flights around Christmas and Easter. The planes are used on winter sun routes at other times.
I would certainly recommend Mytravel Premiair Gold on transatlantic flights, and probably anywhere else they fly, although I think comfort would be an issue for many people in economy.
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Nov 19th, 2003
(Oct 5th, 2008)
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