We have just returned from a very disappointing week that should have been 2 at Napps.
After reading many bad reviews for Napps I rang and spoke to the site who reassured me that this was a great place to spend our summer holidays. I booked 2 weeks and looked forward to it for 6 months.
We drove all night as we have 3 young children and arrived fairly early on Saturday morning expecting there to be somewhere we would be able to wait for our pitch, there wasn't and we were treated as a nuisance
When we were finally allocated our pitch at 12.00pm, it had been sat empty all morning while we waited on the drive, in the way of other vehicles. It was a tiny pitch (as they all are) and you are instructed to the position of your car, caravan, and awning in that order.
Once set up the nightmare continued realising that you step out of your awning onto a 3ft path and then next doors car! And that is if it is parked well. There was a road in front of us and one behind. There was no room to put 2 chairs outside, never mind any room for the children to play with the added worry of somebody else’s car to consider. My children spent the whole week sat in the van watching films; thank goodness we took the TV and DVD player.
The staff were rude to me and my children on many occasions, on one occasion asking me to keep them quite whilst in the shop shopping for toys. They are age 8, 3 and 2. They were making happy, laughing noises that were not excessive. Children are not welcome on this site.
My 3 year old daughter tripped on a visit to the toilet block with me and because of the slant of the site rolled down the hill scraping all her arms and legs. My 8 year old was told that she was not allowed in the games room unaccompanied. They playground was not suitable for young children and the entertainment (twice in a week) left a lot to be desired. The entertainer taught my young children to drink bubbles. There is no where for children to play, on the pitch or otherwise. It is wall to wall caravans/ tents.
The owner’s very large (St Bernard Size) dog was allowed to walk free around the site, toileting on pitches. I feel you can never trust any dog with children and this dog could have easily overpowered me. All dogs owners or otherwise should be on leads.
There is no dog walk and where you are expected to walk your dog off site is inadequate, we had to take our dog to the vet after our visit with damage to his eye from brambles.
This site would be grate for couples with no children or dogs who are using it for a base and want to go out everyday. The views are stunning although there is no where to sit and look at them!
When we raised these concerns the owner/manger “Mr Richards” shrugged his shoulders at us and was walking away as we were talking to him. We asked for our money back for the 2nd week, but didn’t get it so we left anyway. We had a great 2nd week at a different site.
How helpful would this review be to a person making a buying decision? Rating guidelines
That's disgusting - yes, sending them a link to this review sounds good, and I also wonder if they ever get any return business!
KateHurst 03.08.2009 02:28
A very good first review. I agree with wigglylittleworm - I would definitely send them a copy of this review, or even a letter using the points you made here as a starting point. I have to wonder if they ever get any returning visitors.
wigglylittleworm 03.08.2009 01:49
sounds terrible, email him your review to show him treating people badly does not help him in the long run:)
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Aug 2nd, 2009
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