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10 Reviews

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[www.nationalcar.co.uk]review:: afternoon, I was on my way to pick up the van I had rented from nationalcar company when I received a phone call telling me that the van I had paid for was broken... more

User Reviews

for National Car Rental

Rating Summary based on 10 reviews

  • 5 Stars
    1
  • 4 Stars
    3
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Star
    6

Detailed rating

  • Available selection
  • Customer Service
  • How many outlets do they have
  • Type of car rented
  • Value for Money
  • 3.4
  • 2.6
  • 4.3
  • 2.4
  • 2.6
  • 37 of 37 Ciao users found the following review helpful
    Picture of phil2001

    phil2001

    User recommends the product

    Advantages Advantages Could Choose Car

    Disadvantages Disadvantages No Club Membership

    I normally rent my cars through Hertz due to my membership with them and various other things. (See my 'op' on Hertz) On this occasion I needed to rent a car during the last bank holiday weekend. As this was for a personal trip rather than business, I asked my girlfriend to sort me out a car, she ended up booking with National due to the special Bank Holiday rate of £53 from Friday 12noon until Monday 9am. Not bad eh? = VEHICLE COLLECTION = On arrival at the branch I was greeted by friendly staff, one of the first things you will notice is the colour scheme for National....green,very green ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of Eldred

    Eldred

    User recommends the product

    Advantages Advantages Staff are Courteous, Conscientious and Not Pushy, Good Value Rental

    Disadvantages Disadvantages Queue at arrival and return desk

    My mission was to organize the transport of 6 people (4 adults and 2 children) from our rural Glasgow retreat to the Costwolds for a wedding via London to pick up another passenger without spending a second mortgage or requiring 2 days to sleep off the effects of a 7 hour drive ? The second part was easy, no way I was going to driver the whole way so we booked a no frills EasyJet flight from Glasgow to Luton. For the first part I thought I would go online and try to hire a 7 seater people carrier. Tried all the big names - Herts, Avis, Europcar these companies were quoting funny money in ... more
  • 16 of 16 Ciao users found the following review helpful
    Picture of Nicole78

    Nicole78

    User recommends the product

    Advantages Advantages quick and easy booking

    Disadvantages Disadvantages no information about when the car is being picked up

    My company is renting all their cars through National Car Rental. And recently I made use of them quite frequently, so I thought, I tell you about them. They offer a very good booking service. We for example have an online booking system integrated in our Intranet - you simply fill in the data, get approval by your manager and usually 1 hour later, get the booking details emailed to you by National Car Rental. One option they offer is very useful for me. You don't actually have to go and pick up your car at a branch - even though they have a very good nationwide coverage. You can get them to ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of UKBloke

    UKBloke

    User recommends the product

    Advantages Advantages Competitive, Friendly, Helpful and Low Restrictions on Driver Age

    Disadvantages Disadvantages Airport Surcharges & International Rates

    Being a frequent renter I recently swapped my contract from Europcar (who are possibly the worst mainstream car rental provider) to National and Alamo Car Rental. The staff at this company are exceptional and have done everything from paying for my taxi fare to the rental location, to providing me with a lift home when I forgot my drivers licence and even providing me with a special account that suits usage of the cars. Renting is always a pleasure, at regional locations they take the time to go through the rental procedure, answering any questions you may have, explain the insurance options ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of left_foot

    left_foot

    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Misleading online prices, poor customer service, the double glazing salesmen of car rentals

    Don't use National! I booked a car online for the weekend using the internet pre pay facility, the rate was £45. When I came to collect the car I was told that there was a rental extension charge, even though the pickup and drop off times were exactly the same as I requested online. The rental extension charge pushed the price to nearly £70, so an increase of more than 50%. When I asked about this I was told that customer services were closed and there was nothing I could do. So I cancelled the car rental on the spot and now over 3 weeks later I am still trying to get my money back. The whole ... more

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