Don't use National! I booked a car online for the weekend using the internet pre pay facility, the rate was £45. When I came to collect the car I was told that there was a rental extension charge, even though the pickup and drop off times were exactly the same as I requested online.
The rental extension charge pushed the price to nearly £70, so an increase of more than 50%. When I asked about this I was told that customer services were closed and there was nothing I could do. So I cancelled the car rental on the spot and now over 3 weeks later I am still trying to get my money back.
The whole thing felt like a cheap sales tactic to entice people with a cheap online rate then ramp up the price when you go to pick up. I expect many people are left with no choice but to pay the extra, luckily I was able to walk away. I wont be using them again and I would say be very careful when booking online.
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Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: good prices, pick up service, take debit cards, don't require a licence for 12mths Disadvantages: Perth branch closed at weekends, sometimes no vehicles available
magdadh 29.05.2009 (29.05.2009)
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