The website says they are:
"Britain's only scheduled coach network which
reaches around 1000 destinations in England, Scotland and Wales, carries more than 16 million passengers each year
and provides express 'Shuttle' services between major centres of population in Britain. "

Prices obviously vary depending on your journey, but thankfully not on the time of year!

Eurolines is the International Company for National Express. These are for the European journeys. Recently a new business called 'Airlinks' has been set up to look after 'on-airport' services at Heathrow and Gatwick.

My daughter and I were looking forward to our holiday in France.
I decided we would have to go by coach as I could not afford the flights, August being the most expensive time of the year to fly.

You should've been with me on my way to France, or perhaps not!! We (my 12 yr. old daughter & myself) were going to stay with some friends who had emigrated there a couple of years ago. First of all, the coach from Maidstone to London was late 'cos it broke down. So, instead of leaving Maidstone at 3:15pm it was about 4:45pm. We should've arrived at London at 4:40pm but instead we arrived at 6:15pm.

Apparently (or so I was told) when I booked the tickets, because the Maidstone to London journey was booked as a separate journey they were not automatically linked. But, this was done on the advice of National Express by phone to the booking office while I was booking the tickets. Anyway, eventually they said we could go to Paris and arrange further transport from there by train.( We should have been going to Tours and changing coaches there for the coach to Limoge.)

We just about made the coach. It was due to arrive in Paris at 7am next day, but arrived an hour early. When we got there the fax had not arrived and they could not find any message from London and no-one knew anything about us or our situation. The man in London had even written on our original ticket about the change and stamped it with the Eurolines stamp But that was not enough. We had to wait for the fax. They said if the fax did not arrive then they would have to wait 'til the London office opened at 8am, 9am France time. Then we were told that the department they needed to speak to didn't open 'til 10am France time! Still we waited.

They finally arranged for a paid taxi to the Paris train station for a train to Angouleme. They gave me the money and a print out of the train I needed, so I could get the ticket myself (Bearing mind I hardly speak a word of french)! It was fairly easy getting a ticket, but it was a bit scary finding the correct train and carriage.

Our journey home was much less eventful and quite straightforward. We started the journey from Limoge. But...the longest part of the journey was from Tours, where we changed coaches (10:15pm), to London (arriving 8:25am next morning). This was a very uncomfortable coach with not much leg room, considering we were supposed to be able to sleep on it On top of that the drivers were Spanish with little or no English and told us (by miming) that we were not allowed to eat or drink on the coach. There were no refreshment stops on this journey,so the only time we could get off was when we had our passports and bags checked and when we were on the Eurotunnel train!

When I arrived home needless to say I e-mailed National Express with details of the above problems. They replied after a short while requesting my original tickets, which I sent them by recorded delivery after scanning them onto my computer for my records. They managed to lose these even tho' they had been signed for. It had not been logged into their records book, for which they supposedly keep a track of any incoming recorded delivery post. (You can check online via the P.O. site to see if your post has been delivered and signed for.)