We made the terrible mistake of not reading the (mostly) accurate disparaging reviews of this awful hotel and booking a 3 night stay there at the last minute.
Once we had waited an hour for the check-in queue to die down we were allocated a room right next to the extractor fans of the attached bar. When we asked for a replacement the next room was also next to hotel aircon fans (with the place being almost full we must have been given the "in desperation" rooms!). We told them the place isn't what he'd hoped for and were initially only given a refund for the second and third nights, the first being non-refundable. However Wor Lass being of no-nonsense Yorkshire stock insisted on seeing the manager and they caved and gave a full refund (he wouldn't come out).
Other guests we spoke to were having a horrible time - banging pipes, people shouting to each other at 4am from rooms either side of them (honestly, we can't make this stuff up!), yet Reception were doggedly telling guests they were not receiving complaints. We felt very sorry for the mostly elderly clientele who deserve better than this run-down place, which must have been a plush and desirable place to stay at one time. Now it feels sad and neglected and in desperate need of a refurb.
Do yourselves a favour and listen to the majority of reviews here and elsewhere, and find somewhere nicer to stay. A small Guest House will be a similar price if not cheaper than you'll experience a much higher standard of comfort. (I'm not a B&B owner by the way, coming from Leeds!). Wherever you stay have a lovely time in Blackpool, it's grand!
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The manager didn't even come out?! That's terrible! Sounds like it was a good job you got away quickly. Don't they even care about their customers and how they treat them? It sounds really disrespectful. Leigh :-)
wingnut888 14.09.2006 00:01
Hi and welcome to ciao. Good work on the review
salem_witch 13.09.2006 18:29
Oh dear that doesn't sound good. Welcome to Ciao, I hope you enjoy it here more than your stay there!
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Information:
Price is per double room per night and may vary depending on date booked...
Norbreck Castle Hotel in Blackpool enjoys a wonderful location, overlooking the seafront ... more
on the city's North Shore. It has no less than 363 guestrooms, many of which have sea views and all of which are en suite. They also have direct dial phones, cable...
Information:
Price is per double room per night and may vary depending on date booked...
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Sep 13th, 2006
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