I used Northwest Airlines back in 1999 to visit family and friends in North America. In total I made 4 flights from London Gatwick (airport code LGW) to Minneapolis St Paul (MSP) and then a connecting flight on to Denver (DEN). Later I flew from Denver to Detroit and after some weeks back to London Gatwick on a direct flight.
The first leg of my journeys was comfortable for most of the journey. Boarding the plane occurred with people sitting at the back first, through to those near the front (Lower Seat Numbers). This reduced congestion of people boarding the plane but I did notice most people rushed to join the boarding queue, somewhat of a futile practice since they then just ended up standing. On board the plane, the seats were reasonably spaced. I wouldn't say it was overly spacious, nor cramped, as I do have long legs, yet I think some people would find them bareable whilst others would find them cramped, so it's a bit of an opinion thing really.
The plane was a DC 10 and I was seated near the rear. Apparently this gives you less fresh air, but I didn't seem to notice that. I sat in the middle section of seats, being on the far left of this 4-seat section. This may have given me extra arm room, I certainly felt better off than the bloke to my right. Seats were made from blue upholstery. The tray either came from the seat in front or unfolded from the side arm. I found it a surprise and quite intriguing. As with most airlines, cigarette/ash tray deposit parts were also in the arm of the seat, yet smoking was prohibited at all times, as with most airlines. I think that's an excellent idea! Easy to read and understand Emergency info cards, a "SkyMall" catalogue and another NorthWest Airlinesmagazine were in the located in the pouch in front. These provided some useful entertainment
during taxing and landing when you basically aren't allowed to do much else. A cotton/synthetic blanket was also provided and was found on the seat as your arrived. I would thoroughly recommend that you remove this before sitting even though you may have a bit of hand luggage. I sat on it initially intending to remove it from underneath me, yet with my seat belt on tight during taxing, this was impossible. I actually forgot about it somehow and realised after an hour or so. It was quite a relief to know the actual seat wasn't that uncomfortable. To reassure you, life jackets were under the seats and are easy to remove (I gave them a little test, to see how easy the pull strap was to grab). Baggage space was available under the seat in front but this was kept away from the lift jacket and legs of the person in front. Extra storage space was available in the overhead compartments but I never use them since they're too impracticable.
During the flight, the guy to my right had to get out a few times - 3 or 4. He spent a great deal of time standing up talking to someone, however, when he did want to pass, it did mean that I had to get up. The actual getting up and moving wasn't a problem, just the thought of going to sleep and the person needing to get to the loo or somewhere. So the greatest aggro was when the person wasn't moving! Although saying that, it shows there must have been some leg room, since he did manage to get passed me (just about), whilst I was still sitting down! That must show something about the space.
The food on board was alright; I can't remember it with in-depth detail anymore, but I remember eating most of it. It was chicken and pasta, but they did give an option of about two. I also noticed they had a large variety of specific dietary requirement meals such as vegetarian, vegean, etc which you could pre-book. With so many people having pre-ordered specific meals, I felt sorry for the stewardess who had to keep finding the correct people.
They did show some films for entertainment, 2 on the way and 2 on the way back. They weren't that entertaining though, most of the time they defeated the purpose of watching them. The alternatives were either entertainment you had brought yourself or their radio network. This radio network wasn't too bad really, and they did provide the headsets. This came in sealed bags, so I think they were cleaned before the last person (and you had to return them after the flight). The dials used to change stations were tricky to turn and hurt my finger after a while. There were about 7-8 stations to choose from, not all working at once though. These didn't work on take off or landing as they were switched off by the pilots, but were switched on was we were flying. However it most be said they cater for a number of musical tastes, but I personally didn't find one that continued to be desirable for more that an hour or so. 45 minutes is probably more accurate.
The in-flight safety demonstrations were somewhat surprising. I was expecting to see stewards show us how to put on and adjust our seat belts, but to my surprise, they actually showed a video on the movie screen. This was obviously produced in the USA as the friendly personally welcoming style they used did make me laugh. It was easy to follow though a bit patronising.
Other than using the movie screen to show this video, there were 2 movies to watch. These were simply quite dull however. One was Annie, which I certainly couldn't keep my eyes open for, and the other one was with John Travolta. He was acting against a local company as a lawyer when he discovered dangerous waste was being dumped in a small town's water supply. Ring any bells?
The flight fortunately arrived on time and I made my way to the connecting flight in good time. At the baggage claim, I did see my bags come around on the baggage carrousel, so I took them with me to the departure gate. At the boarding gate they loaded them into the aircraft hold for me, but I was a bit puzzled since I was told the bags would be automatically transferred. Not sure if they were going to or not, but in any case I ended up doing it myself.
Whilst waiting to board the next flight I noticed it was completely full and had actually been over subscribed. The airline had done this intentionally to try and get the flight full, but were now "bumping" people off in exchange for a discount (travel coupon only valid on another NW Airline flight). I personally think that this kind of practice is unprofessional and degrades the airline since tickets are bought ensuring a specific flight. In the UK, I haven't come across much bumping and would only expect it on low cost airlines. RyanAir or EasyJet do something a little similar, selling tickets that guarantee a flight but not a time. They also make a point of highlighting this in their terms and conditions (one of the reasons why the flights are low cost).
I eventually boarded the flight after allowing the usual rush of people to make their way on board first. Then I sat down and waited to be taxied to the runway. I then waited a bit more, then a bit more and then listened to their captain. Apparently, the air conditioning circuit breaker was faulty and they had to replace it. I didn't mind this much as I wasn't in a rush and an engineer came along to replace it in a reasonable time (about 30 minutes). I personally thought this a bit ironic, as if anyone were to have volunteered to be bumped onto the next flight in exchange for the discount off voucher, they would still have landed in about the same time.
Once at my destination I departed swiftly and collected my baggage in good time. Later though, I came for my next flight. Fortunately I hadn't got to connect with another flight this time and also very fortunate that I phoned the airport before heading off there. This really was something I would recommend doing (phoning the airport first), since my flight had been delayed 3-4 hours. This saved me from getting really bored at the airport and even a chance to get a free lunch. The airline check-in desk gave me a set of vouchers for my troubles, which included a free meal voucher (for use in the airport), one $6.00 phone card and discount voucher for a future NorthWest Airlines flight. Personally, I found the last to be more of a way to get you back to using NorthWest Airlines in the future, trying to prevent your custom going to another, more reputable airline. As yet though I haven't used it and probably never will, since it's only valid up to this June. It's a reasonable voucher though, giving an equivalent discount of between 10%-33% off flights on NorthWest, KLM and Continental too, it's just a shame these airlines haven't been flying to the places I've been wanting to go to.
This flight was only a short 3-hour flight within the USA and as such didn't have a movie. It had a short lunch that kept me going, but didn't have that many passengers. This time I viewed the fields and mountains outside the window, a bit more diverse than the seas and oceans I'd seen before. Again not much to do, but I was busy thinking.
My last flight with NorthWest then followed a number of weeks later. From Detroit back to the UK, I found the flight to be better than my outward journey. Probably aided by knowing it's length before hand, and the tailwinds, I found it started and ended much sooner. It may not have been an illusion though as we actually arrived early (the Captain made a point of telling us). On screen, apart from the movies, I could see where the plane was during the flight and details of its speed. To my surprise we flew over Southern Ireland (near Cork) and then down to the South of the UK. This part being indirect. What the actual surprise was that this indirect route then took us over, the area I live and my house. From then it took 10 minute to reachGatwick and land - I then got the train back which took me 2 hours! I arrived back after 6 weeks not wanting to be back, but regarding the airline as comfortable.
The incidents I've mentioned about delays could have been extremely aggravating should I have been in a rush. Since I wasn't I was fine, but I would definitely recommend checking with the airport or airline if the flight is on time or not before hand. Also, having been in North America for 6 weeks I did see a news report which stated NorthWest Airlines was worst American operator for delays during the year (1999). I don't know if they have improved since then, but I would say the service I experience at the time would support the news report.
For those who aren't in a great hurry, and just want a regular airline which doesn't have a great deal special about, NorthWest would be a good option. I can't see much to differentiate it from other airlines apart from its frequent flyer partnership with KLM. Consequently, if they had the best price going and I wasn't in a hurry, I would choose them again. However, If another airline were operating a similar route for a similar price, I would consider them and regard them as a likely alternative.
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Connoisseur_Haggler 07.07.2001 (07.07.2001)
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