I too suffer daily at the hands of Northern Rail. Overcrowding, delays and cancellations are the most common problems.
After three years of travelling to work using this company, i am able to say that from experience, there has been no improvement in the level of service for the £300,000,000 tax payers money that is annually chucked their way.
The service provided by Northern rail is thrown into sharp contrast by that of Trans Pennine Express who have invested in new trains and actually understand the concept of customer service.
I read with interest an interview with the boss of Trans Pennine who explained that, when travelling on his trains, he makes a point of announcing his presence on the train to elicit feedback from his customers. I can only imagine what would be done to the boss of Northern rail if he/she was to follow this enlightened approach! If you have reached this page because you too have an opinion on Northern rail, then i recommned that as well as adding a review on Ciao, that you also provide your feedback on one of the specialist, independent Northern Rail feedback websites that are springing up to try and help improve matters such as www.northern-rail.co.uk
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Jan 19th, 2009
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