Novotel London West, London > Reviews > Remarkably poor

Author's product rating:   

Value for Money	Terrible
Quality of Rooms	Terrible
Standard of Service	Terrible
Quality of Food & Drink	Terrible
Cleanliness	Terrible

Advantages:	none
Disadvantages:	too many to mention

Recommend to potential buyers:

no

Full review

This was the worst hotel stay I have ever had - and I was an air hostess for three years!
Staff were appalling, I had to complain to the 'Guest Services Manager' who point blank refused to deal with my complaint and did not even apologise. The staff are lacking even very basic customer service skills.
The room was shabby and in dire need of updating. I had to move the bed to find about a months worth of dirt and a used condom under it! The bathroom is not the sort you would be happy to walk around bare foot in.
The walls are paper thin, I could even hear the phone ring in the next room. Kids were constantly running up and down the hallway. I called reception asking someone to have a word with them, nothing was done.
The maid came into our room three times from 0730 to 0930, despite us having a do not disturb sign up and check out not being until 1100.
I found the bar staff particulary lacking in manners.

I would honestly rather stay in a youth hostel! This hotel is foul and by no means deserves its four stars. I would rate it 2* overall, rooms are a very poor 3* and customer services does not even deserve 1*.