P & O

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Arcadia an expensive dissapointment

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2 Mar 13th, 2008 

12 Ciao members have rated this review on average: helpful

Advantages:
Very good cabin with balcony

Disadvantages:
Poor food

Recommendable No:

Detailed rating:

Customer Service on Board

Activities on Board

Value for Money

Easyplaces

Easyplaces

About me:

Member since:13.03.2008

Reviews:1

Members who trust:1

We joined the Arcadia at Barbados for a cruise taking in the Panama Canal ending up at Acapulco. It was to be the holiday of a lifetime. The cost was high and so were our expectations. Unfortunately P & O and Arcadia in our opinion didn't measure up to those expectations.

On the plus side

The cabin on the A deck with a balcony was very good
Cabin steward excellent
The bars generally were good
Standard of bar service very good
level of service in the Meridian restaurant was excellent
Pool decks were nice as to the Spa

The negative points

Quality of food average to poor. The evening dinner in the Meridian would have some courses that were reasonable but generally P & O like frozen options and packet soups that was obvious.

The Belvedere Court self service cafe was atrocious at lunchtime. One day the cold options included corned beef and pilchards.

Sun bed availability around the pools was nil because people were allowed to reserve them all day with towels and books and P & O would do nothing.

Bingo, Karaoke and Line dancing ! if you like these activities then book a trip on the Arcadia.

To many sea days

Gastro enteritis, obviously a major problem throughout the cruise. Whilst P & O did just about acknowledge the situation. They didn't do enough to manage the outbreak and we left the ship very ill.

Some very poor value and quality shoreside tours. One around Panama City caused a virtual riot of complain which P & Po handled arrogantly with total insensitivity towards the elderly passengers. Eventually they reluctantly re-funded half the tour cost to those that had complained.

For us the cruise aboard Acadia was a very expensive disappointment. 

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Comments about this review »

Susanimber 13.03.2008 17:54

Good review, would love to do a cruise sometime.

Bollinger28 13.03.2008 15:59

I had a great time when I cruised on Arcadia, but I agree about the self service cafes at lunchtime - such a bun-fight! I also agree about the tours - they're all rather expensive for what they are, and we ended cancelling a lot of the ones we'd booked and making our own arrangements once we'd dis-embarked. Lexy

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