Be aware when booking P&O ferries! The company might just cancel your tickets and expects you to buy new ones.
Recently, I booked a return passage for two people from Rotterdam to Hull. We missed outbound journey due to traffic jams and were advised by P&O ferries to take an alternative route from Calais to Dover using the same tickets without additional charges. We did so and when entering the ferry in Calais we were asked to confirm whether we take the route as booked back from Hull to Rotterdam. We said yes but no one told us what would follow.
Unbelievably, P&O ferries cancelled our tickets for the return journey. When we arrived in Hull, the P&Q ferries employees argued that because we missed our outward journey, the return ticket would be invalid too. We were expected to buy new tickets. The manager refused to hand out anything in writing confirming the circumstances of the situation. After three hours of discussions and only after we managed to organize four witnesses who would have been willing to testify what was happening in court, we were finally allowed on board.
Our cabin was upgraded and we received free meals but this does not compensate for the hassle and worries of not being able to return to our home country. We also met someone else to whom exactly the same happened before. In conclusion: I will not use P&O ferries again because I don’t want to risk having my tickets cancelled. I assure that this report is true and this could be testified by several witnesses.
How helpful would this review be to a person making a buying decision? Rating guidelines
Sorry but much more information is required to achieve higher ratings. If you add anything to this review in terms of additional detail and opinion, please do not hesitate to drop a quick message in my guestbook and I will come back and re-rate :)
1st2thebar 16.07.2009 22:07
- NH - quite understand your plight, but this effort doesn't tell me anything.
Averilla 16.07.2009 20:40
I appreciate you are not happy with the service but did you miss the journey due to your own fault or P & Os ? If it was your own fault then they would not really be obliged to help out. Also you need to give us more information about P & O in general
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Relaxing travel, good price, If you want a cruising taster a good option Disadvantages: Expensive onboard food, innacurate cabin, transfer bus confusion.
likka75 22.08.2008 (22.08.2008)
·
Read review
Ciao members have rated this review on average: very helpful
Review of P&O Ferries
Jul 16th, 2009
somewhat helpful by (83%):
not helpful by (17%):
