Pakistan International Airlines

Advantages: certain flight dates
Disadvantages: never on time

I am so sorry to say that travellign on PIA is a real nightmare! I have travelled on this airline several times.. and the tripshave not been fun! The flights are always late in departing, the food is the same as it was 10 years a go, the seats are cramped.. and the airline staff are very unprofessional.... I even sawe a lady pass away on the plan, the air staff didn't have a clue what was going on! They seem to feel that they are doing you a favour ... Read review

Advantages: Cheap
Disadvantages: Everything else

I lived & worked in Pakistan for the past year and had to fly PIA frequently. Here is what I found :- 1. Dirty cabins 2. Poor food 3. Late aircraft 4. High cancellations 5. High crash rate during the foggy winters on internal flights 6. Overbooking of seats 7. Toilets from hell 8. No alcohol on the flights 9. Smelly 10. Leave you sitting on tarmac with doors open for up to 1 hour in heat with no air conditioning 11. Duty free laughable ...
...any of their offices 14. Frequent flyer scheme that staff do not even know about. On the plus side they are very cheap. I think the above reasons sum up why. Of course internally one has very little choice. There are some other smaller airlines, but they are meant to be even worse. Internationally fly anyone else if you can - money should not be a deciding factor here. ... Read review

People, please ease up on PIA. I just flew PIA from Toronto-to-Lahore and back and I have to say that the service was absolutely fine by any standard. This is not the same airline of the '80's or '90's. Ground staff was polite, inflight staff was very attentive and caring. Meals were not top of the line but better than what Air Canada/ British Airways or American has ever served me. 777-200LR is an amazing plane, with very comfortable seating plan and impressive IFE. YYZ_LHE is a long flight, but very comfortable, thanks to PIA's hospitality staff. STOP comparing PIA to Virgin and you will have a wonderful flight experience. Good Job PIA - Keep Improving; A+ for effort , B+ for Service.

Advantages: Very cheap Airlines With all expected facilities.
Disadvantages:

Some of my friends are make allegations against PIA that it is not a good airline. Its toilets are so small and it's plane are not able to go on a long route like islamabad to united states. I do not think so and I did not agree with these persons. This is a matter of common sense that the same plans used by PIA are also in use world's leading airlines like Emerated Airlines and british airlines. If PIA's plans's toilet are too small. So why do not ...
...these airlines. I think some peaple are trying to mislead the peaple who are currently planning to travel with PIA. PIA is one of the largest airlines of south asia and it is becomming more popular and operational in recent times. the in plan services are also make good. The staff and airhostessses of PIA are serving their best and peaple feeling more comfortable in than past. If someone travel with PIA some time before (a year) than i would suggest ... Read review

Advantages: easy access to Pakistan
Disadvantages: delays, inconsistencies, rude customer service

It is unfortunate that PIA is the primary airline to get to and from Pakistan. But I suppose this is why they continue to have such poor customer service: when you have a monopoly on the travel of over 200 million Pakistanis, you can do whatever you want and not have to answer to anyone. My main gripes with PIA are the following: - Rude customer service on the phone. Most of PIA's service people (particularly the females for some reason) don't ...
...way of ending a phone call in the service industry. A comprehensive training program should be established to teach these people some manners. - The airline stewards and stewardesses are frequently uptight and have an attitude when asked for something, as if they were somehow forced into their jobs and would rather be doing something else. Again, a comprehensive training program consisting of a leather belt would be useful to teach these people ... Read review