Good location, nice architecture if you like Victorian Gothic BUT reservation policy needs reviewing. We booked weeks in advance for 2 single rooms, on day of stay we were offered a twin on the 1st floor. A collegue who had booked on internet was told his reservation lapsed at 4.00pm, so when he came to book in at 5.30, no room was available. No alternative was available either. Our room was cramped and damp, skips were emptied at 5.15am, We were then told breakfast was not included, despite the fact it was shown on our booking as being included. Left at 9.30 am the following morning exhausted and certainly not ready for the days business. Hotel obviously thinks it can treat people like this because during conferences/NEC events its full to over flowing.
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It used to be much better before it was taken over, including the food in the restaurant, which is available for sale to "non-residents"
. . . ~ ! ♥♥ ! ~ ........................................................... ~ jes ~ ! ♥♥ !
TheHairyGodmother 27.05.2007 16:23
sorry for the low rating but this review is crying out for loads and loads more information. Have a look around at similar reviews to see what is required and if you update, please do not hesitate to drop me a line in my guestbook and i will happily come back and re-rate :o)
catrinaf 24.05.2007 10:37
Hi and welcome to Ciao - Sorry for the low rating, but you need to put a lot more information into your review. Have a read around at similar reviews; especially those rated as very helpful or exceptional, for an idea of what people want to read in a review. If you want any help or want me to re rate, leave me a message in my guestbook - Cat x x
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May 24th, 2007
helpful by (25%):
somewhat helpful by (75%):
