Good food is not enough. A restaurant’s attitude to its diners is also important.
I’d ordered Escalope Milanese (£11.95). It came with a minute portion of spaghetti in tomato sauce. When it was eaten with half the escalope still to go I politely asked for some more pasta. I was told pasta ... Read review
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Good food is not enough. A restaurant’s attitude to its diners is also important. I’d ordered Escalope Milanese (£11.95). It came with a minute portion of spaghetti in tomato sauce. When it was eaten with half the escalope still to go I politely asked for some more pasta. I was told pasta was an accompaniment not meant to replace potatoes and vegetables. "But I didn’t get any potatoes and vegetables" I said, even though the menu said the dishes came ... ...if you have pasta" she replied. "It clearly states so in the menu." She flounced off returning with the menu which she opened and thrust at me. I read the sentence in large letters that said the meal price included potatoes and vegetables, except for dishes accompanied with rice. She then read it and replied with Fawlty logic that rice also ‘meant’ pasta. After this totally unnecessary interlude a bowl of spaghetti was placed on the table. Why do ...
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Ciao members have rated this review on average very helpful
Advantages: Good location Disadvantages: Very ifffy service mentality
...version of their special "The Patio Pizza") ... was so perfectly round, with a perfectly rounded crust, that it looked suspiciously like frozen dough ... drowned in over the top mozzarella, and little else - very disappointing!
My wife ordered the "special giant prawns" in pasta. She commented that they were cold and over cooked.
We both only managed to eat half of the main course, and were disappointed. We are not fussy, but when it can be cooked ... ...as when asked, if the food is good, say so, when its not, the restaurant should be keen to get feedback, and then learn from it.
So it was with great surprise when we got the reaction to our minor feedback.
We asked for the manageress. I explained briefly that I felt the pizza was not the best, and that my wife was disappointed by cold, rubbery, over cooked.
Her immediate reaction?
"I know your types. If you don't like it ... F#@£ OFF! Get out!"
...
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Ciao members have rated this review on average helpful
I visit Edinburgh often, and eat at The Patio. My experiences have always been favorable, and every time I have visited, its always packed out 1 most are locals, who have a huge choice of where to eat.
I cannot understand the other negative comments - they would not have lasted 30 years if it was as stated, to me the food is good, with superb fish, chicken, steaks & pasta. The service, even at very busy times, is always good, and some staff have been there for decades !
For Quality, Value for Money and a genuine welcome, the Patio Restaurant is hard to beat - Francis K.
Ciao members have rated this review on average helpful
Advantages: Friendly, good service, gorgeous tasting fresh cooked food, an extensive menu that caters well both in taste and price Disadvantages: It's popular so to avoid disappointment you will have to book
4 of us went on Saturday evening and the whole experience was delightful. The menu is extensive and caters for all tastes. The specials are very good and the waiter is knowledgable about the ingrediants used.
We all chose the scallops as a starter and we all agreed they were lovely. For main course we had:
Sword Fish
Monk Fish
Halibut
King Prawn pasta
All of the above dishes were cooked to perfection.The sauces that they came with tasted divine ... ...a pleasure. We had 3 bottles of good quality wine and the bill came to £35 per head.
The staff were friendly despite the fact that they were extremely busy and they were turning people away who hadn't had the forsight to book. We didn't wait for ages between courses and we didn't feel hurried to vacate our table. All in all a great experience and we will definately go again when we are next in Edinburg. ...
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Ciao members have rated this review on average somewhat helpful