I have read many reviews on this hotel & most of them are bad... very bad. I was there September 2007 & the staff are terrible. I have never been treated with such utter contempt. Not one person will help you. They are utterly useless & often aggressive. I booked my room in advance. I faxed the details, they faxed my confirmation with room cost & reservation number. I confirmed all this by email but when I got there a few days later they knew nothing of my reservation, I showed them their own fax & they still had no clue. After staying two days they decided to put the rate up & the manager told me 'Give me that paper' when I showed her the fax. When I complained this was insane to put the cost up after we had agreed the rate, she just started making out going phone calls & glared at me.
To add to the prison camp atomosphere we also get the prison camp food, the breakfast is third rate & in the in house resteraunt is road kill on a plate. Needless to say the waiters are as bad as the front of house staff.
Please do not stay here it really is awful.
Paul B London - UK
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Welcome to the site and well done on posting your first review. Nan
bud82 28.09.2007 11:13
To expand further - The taxis will overcharge you EVERY time. Do not get into a taxi without setting out price, then what I do is write it on a piece of paper so there can be no misunderstanding. Do not let them use meters, they are rigged even in the official cabs. When all is agreed get in the cab & take a sedative, about the dosage that would kncok over an african elephant. I am Italian & we drive like our hair is on fire, but Russia takes it to a new level. They literally push one another out the way, hurtle down any open stretch of road, & when one does arrive parking is never a problem... middle of the road..why not. There is room on the pavement, then why not park there.
Visiting places there is very much the communist hangover of having to pay one person, then get in another queue to get the ticket, then queue again as somone studies your ticket as though it was an alien artifact.
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