I have booked two holidays with Portland now, both to the Canaries and have been impressed with the friendly efficient service. Our last holiday was to one of the Princess Hotels in Tenerife and we saved about £80 each off the Princess Hotels brochure by booking with Portland. Once you have booked there is a careline which you can ring. The staff on this are very helpful, even when you ask very dumb questions which I am prone to doing! In resort the first time we had dedicated Portland reps who were excellent. The second time we had Thomson reps who were also excellent. The only criticism I have of the second holiday was that we booked a taxi transfer to and from the airport. Coming from the airport was fine, but going back (at 4.30am...ugh) a minibus arrived...we thought this was a bit ott for two of us...it then proceeded to go all round the backstreets of Las Americas finally stopping at another hotel to pick up a family with a disabled granny. From our point of view we might as well have got on the bus and from the families point of view they had ordered a taxi due to disabled granny, only to find they couldn't get her up the minibus steps!! I also thought they should have only charged us half price for this, but of course they didn't, therefore making twice the profit...
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Jul 16th, 2000
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