The holiday was booked with Portland Direct, which is owned by Thomson Holidays. In February 1999 we visited the one bedroomed apartments at Dunas Club, Corralejo, Fuerteventura. They came with the following facilities : microwave, toaster, kettle & fridge, telephone, TV, hairdryer, iron & ironing board. For our sixth visit to Fuerteventura we booked a week in a one bedroomed apartment at Dunas Club. On arrival at Fuerteventura Airport on 17th March 2000, we were told by Judith A Johnson that as Dunas Club was overbooked we would be staying in a one bedroomed apartment at SolLas Olas, some 3km away from where we wanted to be. When we protested that Sol Las Olas did not have the facilities we had booked, Judie told us that was not a problem as they would be supplied. It was all lies!!! We ended up in a Studio, pic at http://members.aol.com/portlanddirect/view.jpg Thomson defence called this a garden view! The next day we were transferred to what we thought was going to be a one bedroomed apartment - wrong! Another studio with kitchen in cupboard and never did get the facilities Judie had promised us. Thomson had offered us £50 each compensation, but we had paid a supplement of £103-60 for a one bed apartment. Logical? No employee of Thomson ever used the word sorry. We have been awarded the total cost of the holiday, damages, court fees and loss of earnings. We have lived with this holiday for the last six months and in that time I have learnt a lot. I now intend to make this knowledge available to other unhappy Thomson customers and intend to establish a Resource Centre at www.thomson-holidays.org.uk If you have any Thomson Holiday Group disasters that you would like added please e-mail thomsonholidays@aol.com Advice: 1) Take the brochure with you and read the Small Print. 2) Tape record all conversations. 3) Do a Data Protection Act search on Tour Operator and Travel Agent. 4) Do not give up. We have travelled the world, and this is the first time we have had a problem that could not be resolved. Note for Thomson Holidays - better training in customer care would benefit both your employees and customers. Teach them the word Sorry.
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Oct 10th, 2000
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